based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All staff was VERY careful...treating us with wisdom and dignity-especially when getting my wife to get on a bike after 30 years! That respectful way of selling was awesome.Kuddos to you all.
Our sales associate was friendly and helpful. She led my two little kids through getting their first bikes, and she was patient and knowledgeable. I don't think I could have had a better experience, and I will definitely be returning once they've outgrown their bikes to trade up.
I've been coming here for a number of years and have always found the staff to be very friendly, knowledgeable and helpful and always doing their best to provide GREAT customer service. During my visit on 6/8 when I purchased a new bike, Aiden was very helpful in bringing out several for me to test drive. He also explained the differences among the models and fully answered all of my questons. Alfred was very helpful too, lending his vast knowledge in helping me make my purchase selection. Plus he had my bike ready to take home in 15 or 20 minutes!
Keep up the great work!
Helpful and knowledgeable staff!
Very knowledgeable!
very helpful when you destroy your bike and have plans the next week for a bike trip. They had the parts needed in stock and were willing to be flexible in scheduling in repairing my bike so I could use my bike for our planned trip. If they weren't able to accommodate me I would need to cancel reservations already made.
Great bikes and helpful people
I found the folks at Mole Hill to be extremely helpful and knowledgeable about their products. I also felt valued as a customer. I would recommend them to anyone. I arrived with a vague idea of the bike I was looking for, but with help from their friendly staff I found exactly what I needed, and felt good about my purchase.
Excellent products, wide selection, knowledgeable friendly service. I couldn't be more pleased with my purchase. I would and will recommend Mole Hill Bikes. I live in Richmond and it was worth the drive!
I love you guys. Have been buying bikes there for 20 plus years. Always a pleasure to deal with
I trust you to always let me know what needs to be done to my bike and not try to just sell unnecessary services.
Small local business
Molehill bikes was reasonably priced, very polite. I ordered a bike online and then realized that it may not be ready in time. They were so helpful and made sure that we were ready to go. I would 100% recommend this place to anyone!
Jordon has an abundance of knowledge. Very nice, professional and efficient. Thank you
Mole Hill Bikes staff are very knowledgeable and all around great people. I recently purchased an ebike online and within the first month I experienced a problem. I called the store and they got me right in, diagnosed the problem and had the part ordered under warranty. The day my part came they had my bike fixed and ready for pickup. My next bike I will definitely be going to Mole Hill Bikes.
Fantastic bicycle selection and very friendly and helpful staff
Very good and quick service, thank you!
Great service and family. I have gotten 5 bikes from Mole Hill. Great product.
Very friendly, explained right up front what the problems would be and a time frame that it would be done.
Quality selection and service!
Individualized attention!
Prompt service!
Knowledgable people, quality products, excellent service!
Knowledgeable staff
Very helpful staff in answering my questions and helping me choose a new bicycle seat. Thank you!
I was told 259 and was charged 350
Way to expensive.
Great little shop! Very Friendly and knowledgeable staff!
My bike rides like a brand new bike now! And it was ready long before I expected. Money well invested - I will always use Mole Hill for my bicycling needs!
Good people to deal with. Have great service and the have a lot of accessories for your bikes. Very pleased.
I took in an older(old) bike, 1970's vintage, and received a bike READY TO RIDE! I was more than pleased for the upgrade as well as for the customer service. I will continue to deal at Mole Hill and encourage my friends to also deal there. Keep up the the great work and HAPPY RIDING!
folks there are very helpful and knowlegable