based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Just picked up my new gravel ride from Mole Hill Bikes. Jordan led me through the entire process with patience and knowledge as I narrowed down my search from about 10 brands to the Giant Revolt X. It was an excellent buying experience, and I highly recommend Jordan and Mole Hill Bikes.
Knowledgeable and very pleasant staff who go out of their way to assist!!
Great friendly service that were easy to work with.
Great service, Giant bikes are reasonably priced compared to competitors with similar components and features.
Great pricing and service.
You always do a great job
Availability of what I needed. Free delivery was a plus.
I've never had problems with Mole Hill; a little out of the way for me now, remember it seemed there was generally a wait for service but that's just a sign of being busy with lots of customers. Keep it up, no real suggestions or complaints.
The knowledge, concern, & friendliness of the owners there.
Jordan was amazing, and solved our problems in less than an hour. We are very impressed with the level of service and attention that Mole Hill provides and will recommend to all.
Very knowledgeable about the bikes they offer and selecting the best bike for your needs. All the time in the world to answer your questions! Every accessory you need to make your ride comfortable. Great prices
They take time and explain thoroughly!
Awesome service!!!
Friendly, knowledgeable service. I depend on their bicycle and accessory advice and service!
Great bikes, tremendous service!!!!
Very friendly and knowledgeable staff!
Mole Hill was very helpful in the process of selecting and sizing my daughter and husband for their new bikes.
I live an hour and a half away. When I need help Jordan makes sure I get my big serviced WHILE I WAIT! I have found the service to be top notch. I tell my friends and associates to go there for their bike needs.
I could have purchased my AVENTON online for less than my purchase at Mole Hill but would have then not obtained the advantages I now obtain. I tell everyone that it's better to be in the "Mole Hill" family!
The people are very helpful and competent. I don't usually trust the motivations of sales people but in their cases, I could tell they were answering all my questions honestly and giving me good recommendations. When I ended up needing service, they worked to get the company to cover it under warranty, which was great. The repair was very good and the bike, an Aventon Aventure, is wonderful.
Everyone was very friendly and helpful and genuinely interested in us getting the right bike.
The people
Personal, professional service and feeling of truly caring about what a customer needs or wants.
Friendly and knowledgable salesman.
Fantastic, knowledgeable and friendly service
Very friendly and Helpful!
They really know their bikes and are always willing to answer any questions.
Repairs completed on a timely basis.
Received call before additional work added.
Good inventory.
Great knowledge, answered all my questions
Great place to deal with.
Great customer service and a family atmosphere.
A very wonderful Christian atmosphere was evident and that means a
lot to me. Thank you very much. Even though I had driven a long way and was tired when the day started I was treated with great respect. I am extremely satisfied with my purchase.