based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good folks. Good products.
The staff is so helpful. I’m a senior citizen and Jordan took his time explaining things to me. He also made sure my new bike fit me correctly and let me try out multiple bikes. I live in Florida and didn’t plan on buying a bike out of state but Jordan made me feel comfortable getting what I want including a nice rack to get it home!
great and prompt service the crew likes their job. A pleasure doing business with.
The staff was knowledgeable and helpful. They were not pushy but very pleasant which enticed me to give my business over other local shops. Their exchange program is a big incentive also, as others offer nothing.
Great people, great service, and a quality product at a fair price!
Best bike shop in the mid Atlantic!
A family business that treats every customer as family. Really appreciate their service and detail to customer needs. Thank you Mole Hill.
Family owned and they treat their customers like family!
Very knowledgeable and helpful, was great to worth with
Service was fantastic!!
Prompt, professional, personal. Offered suggestions for a new bike seat and recommended maintenance. Very well pleased
Mole Hill is always ready to help as soon as you walk in the door. They stand behind their products and are very friendly and knowledgeable! It’s always a pleasure working with them.
I've driven two hours twice to get bikes from them. It was worth the trip each time. A great bike shop indeed!
There are a broad range of bikes and products in this shop. I found the customer service very informative and helpful with my needs. The location is also in a low traffic area near the town. Very good for test riding a few bikes I was interested in checking out. Both the service and location made my decision making process very easy.
My previous giant bike is awesome and I’m hoping my new one will be as well. Always gotten good service from molehill.
The bike. I love it. The owner Jordan knows his stuff.
Gerald,Jordan and Alfred are all friendly and extremely knowledgable about the bicycle business.I have purchased three new bikes over the past 7 years and they all take pride in helping me with whatever I may require.I am very fortunate that they are but a short ride from my home and have enjoyed my dealings with them.They do their business by putting their customer first in my opinion.I will not hesitate to tell friends or prospective customers about them.Jordan especially worked very hard to make my last bike purchase a reality.Alfred has extreme knowledge of how a bike is supposed to function and I appreciate the little tweaks he performs for me to keep me riding.
Great products and great customer service.
You guys are good. Did what I asked and did not oversell. My Son-In-Law Manages Bike Shop in NOVA. Add Beer which they make and food Trucks. Save 10 for them. Mc
Wide range of services and knowledgeable staff made purchasing ebikes for myself and my wife easy.
Friendly and helpful staff.
Fast and kind service
Knowlegable staff, good stock and ability to test ride.
When I call Mole HIll Bikes, I get a prompt and helpful response.
I started with Aiden Bostic, who was very knowledgeable with customer friendly service, and finalized things with Jordan the shop owner. What a great team !! I bought a demo Giant eBike that I had ridden at western slope Massanutten and Aiden and Jordan set me up on that demo ride with the very same bike I eventually bought. The bike was so fun and cool to ride I knew that was the eBike for me. I could not have had a more pleasant and satisfying experience. I highly recommend them if you are thinking about bikes, have questions or want to test ride one.
Very easy purchase of my Yamaha Wabash RT. It was shipped quickly to NH and arrived in perfect condition.
All my questions were answered on the phone that drew me to mole Hill bikes. My granddaughter is so excited to have this bike and we hope to use it well.
Super Friendly staff, Ready to help as quickly as possible.
Very Convenient.
Very Friendly!
I will go to Mole Hill Bikes for all my cycling needs and will tell all my friends about their convenient and friendly service.
This bike shop is successful the old fashion way through study, experience and hard work! Very knowledgable about the different features of different bikes. No pressure for sales! I always seem to get more than what I ask for from them, and I get it with a smile. For example, I purchased a water bottle holder. Gerald mounted it, but without asking, my tire pressure is checked and brought up to proper level without comment or charge. Small thing, but the attitude is hugh!
Don Hindman
Woodstock