based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, good prices, friendly. Most parts in stock which a major plus. These folks know what they are doing when it comes to bicycles.
Service providers are very knowledgeable.
Amazing products love my aventon pace 350 i just got and i love the friendly staff will for sure be a returning customer
great service and knowledge of product
One on one service. Attention to detail. They care about their customers. A family focused business serving the community of families, with getting families riding bikes and enjoying the ride.
The customer service.I called 2 other top rated bike shops; one in Charlottesville and one in Staunton.
They were rude and did not offer any advice on how to proceed.
Jordan was upbeat,courteous and told me to visit the shop and he would help me.
He has been true to his word..Thank you!!
Mole Hill provides excellent customer service, repairs, and is a knowledgeable source of information for biking in the greater Rockingham County area. So happy with the e-bike I just purchased (as well as the mountain bike I bought there 25 years ago and still ride). Thanks to Jordan and staff for their kindness and integrity during the buying process.
Friendly, knowledgeable, and fast
Your products are made well, comfortable, and attractive.
Friendly, super helpful and knowledgeable staff. Lots of inventory to choose from. Local bike shop that takes the time to make sure you are taken care of.
Giant products have long been recognized for having the best valued biking products in the industry! Mole Hole service is outstanding, They have been serving my bikes since 1987!
Willingness to answer questions and test several different bikes without any pressure. Knowledgeable staff.
Great service!
Very knowledgeable about bikes and prices are competitive. I like the store and I will definitely go back.
Great customer service, friendly staff, timely service!
The team at Mole Hill worked with Shimano and, eventhough my bike was just out of warranty , got replacement parts free of charge. That fact aside, they always provide quick friendly service.
Great variety of parts and services. Service and repairs are excellent
Appreciated your expertise about our bikes! Wish we lived closer to shop there often, thanks!
Prompt service at a very reasonable price.
Thank you so much for my tune up. I was really thankful for them fitting me in last minute before my move! They're the utmost in customer service, always.
friendly staff who listens to the customer and makes good recommendations.
Just very nice people to work with. They have good bikes and good service.
Very helpful and friendly staff, and very reasonable prices!
Thank you so much for making the bike donation to our young immigrant friend from Zambia.
Great selection! Knowledgeable staff- we dealt with Jordan.
I have already sent friends your way!
They have great bikes and bike accessories and their customer service is awesome! Jordan was so easy to work with and no pressure. Another nice thing is that they have a nice low traffic back road to test drive the bikes. Great place to purchase a bike! A great family owned business. I would definitely recommend Mole Hill Bikes!
Thanks for the great service and help with getting my phone to communicate with the bike!! Jordan and Alfred are the best!!
Service is good. Everyone is friendly and very knowledgeable. They are very willing to take the time to answer questions and help you with any bike or bike related products you are interested in.
Friendly, knowledgeable service every visit!
Very personable service.
The best