based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and helpful. Answered all of our questions and delivered as promised. My wife and I were looking for two three-wheeled bikes. We could not fid a shop that had any on display because we thought it was important to see what we wanted to buy.
They not only had a display, they found bikes they had in stock that suited our needs. They put them together and were ready for us to pick up when they promised.
Very pleased with the service and the product.
Friendly customer service.
Knowledge of the available products and options.
Prices are at or below the lowest prices available.
Knowledge of local bike rides and maps and assistance with these local rides + having a TV and web access (RIDE WITH GPS) to review the ride and consider parks and adventures along each ride.
A beautiful bike shop location where I can bring my other bike for safe bike rides while I am having my bike tuned up or repaired since I live 30 miles away.
I recommend Mole Hill Bike Shop for all your biking needs over all of the competition that I have seen and experienced.
Great products and excellent service.
Wonderful customer service and great products!!!
Personal friendly service
Eager to help me find exactly what I want
Very interested in safety and having the right equipment
I like Mole Hill Bikes, technical expertise, delivered with prompt, friendly service
Able to fix my problem while I wait. Able to recommend a good seat upgrade
First of all the value of Giant bikes for price paid is the main factor. Second of all, MHB is local, and service is good, they deliver what they say.
I just bought my second Giant bike there, first one I bought 20 years ago, I’ll be back in another 20 if this bike lasts as long as the first. But I may need an e-bike by then.
Very knowledable. Answered all of my questions and put my wife and me on an ebike that is perfect for us.
Would never go anywhere else!
Jordan listens attentively to my issues and always finds a solution so that I can have more comfortable, longer rides.
This bike shop is top notch. Knowledgeable, friendly and nice to work with. Bought a new Giant E-bike and they helped with the new bike rack and gave me a quick tutorial on the bike’s components.
I have used Mole Hill services and supplies for over 20 years. They have always been reasonably priced and have provided superb service. The gentleman (Alfred?) who has been there as long as I have been going there is very knowledgeable, personable and professional.
The sales person was very knowledgeable, suggested i take a test ride 1/2 hr before closing time. I didn’t feel pressured or hurried. Made me aware of the current sale prices.
Quality products at reasonable sale prices.
Patient explanations for a much bettered picture of e-bike class 1 vs 2vs 3. Helped us make the right decision for our particular riding.
All that I dealt with were very kind and helpful. The price of the servicing on my bike, which I had not purchased there, was very good.
I have only heard good things about your shop being reputable and the place to go for bike needs; I completely agree.
There customer service is top of the line!
Lightning fast service and incredibly knowledgeable!!
Great service and workmanship - friendly staff - my only choice in bike shop and repair for the last 20 + years
Ordered a Bike from the GIANT website and Mole Hill was one of the few places in the country that had the bike. I spoke to Jordan before and after the purchase, very professional, and the bike was shipped out quickly two day to my local GIANT dealer in Orlando. I have the bike and love it. Thank you Mole Hill, Charles Huckabee
Everything is great so far. Service was also great!
Friendly, helpful, great price, shipped immediately. Will definitely look for opportunities to buy from again.
I disliked the way pricing for bike maintenance was handled. $40 was added to cover "incidentals" that may occur and sure enough that additional cost was "needed." I also ended up handing over my bike odometer/speedometer because "you don't want this do you?" was the question that was casually asked when I picked up my bike. I regret that decision as I realize that my bike watch does not show speed. Even though I am ultimately responsible for agreeing to both the cost and for handing over the bike gear, I feel a little like I was taken advantage of.
I would love to have my odometer/speedometer back if it is possible.
Parts availability and great advice.
Great service and always knowledgeable.
Fast service and went over what needs to be done to the bike and why.
Very knowledgeable, friendly, great service, honest, goes the second mile to accommodate needs of customers, excellent products.
Paul Yoder
I have been pleased by the prompt and friendly service.
The salesperson seemed very knowledgeable and didn't mind answering all my questions. He also didn't mind spending time with us. The interaction was very personal.
very nice people, explained everything and pricing. I was very satisfied.