based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and knowledgeable. Great communication.
Friendly and courteous. Great service. Highly recommend
Professional and excellent service!
Friendly staff
I was excited to have a local shop willing to order a category of e-bike that would work well for my kid. He loves the bike!
Your crew at Mole Hill Bikes couldn’t be more accommodating. Great service done in a professional manner. Everything biking can be found there as well.
wonderful store and employees. I couln't ask for a better experience -Thank you !!!
All of the staff at Mole Hill that I have encountered have been kind, professional and always willing to help. Most of our interactions have been with Jordan and he is always friendly, quick to respond when repairs are needed, and shows the utmost professionalism. He also advocated for my son to ensure the company we purchased his trike from took responsibility for their part and honored their warranty. I’m very grateful to Jordan and everyone at Mole Hill Bikes for their service, professionalism, and overall kindness in everything they do!
Seriously the best service. Honest, dependable, the best place! Go check them out!
They are very knowledgeable and take their time with you and let you ride the bikes and they also help to recommend the right bike for you. Very wonderful people.
I've been a patron of Mole Hill Bikes for 26 years. Knowledge and service are excellent
I purchased my mountain bike there in 1998. I've taken it in several times over the last years for service. They have a great service department and I've always done a great job. I would highly recommend them if you're looking for a new bike or even an e-bike.
Great service. Knowledgeable mechanics.
Personal service from Jordan!
Friendliness, good service, quality, Bikes, and quality service
Bought a wonderful new bike. Had a battery issue. No problem just replaced u der warranty. They stand by their products and know their bicycles. Wonderful business
Mole Hill was just so knowledgeable plus they took the time to get the right e bikes for us . Plus dropped shipped to Florida. Highly recommend!!
The customer service, honesty, and reliability. A great combo!
My middle schooler had outgrown his bike, and two friends recommended Mole Hill Bikes to us. The staff member was helpful in finding the right size bike, pulling it for a test ride, and loading it into our small vehicle. (He showed us how to reattach the front tire.) My middle schooler's comment when we got in the car, "That was easy." He likes the design and ride of his new wheels, and I'm glad that he has a bike to ride again. Many thanks!
Knowledgeable,friendly and helpful staff.
Great shop for service and accessories. Walked in for service on new bike and was taken care of by Jordan on the spot. Love the bike inventory (albeit tempting!) and selection.
Always friendly and helpful!
Excellent sales and service. Always enjoy going to Mole Hill Bikes.
Jordan was tremendously helpful when ordering an additional battery
The service is second to none! Jordan, Aidan and Alfred are all knowledgeable and more than willing to help out with whatever you may need.
Very pleasant to work with and very accommodating!
Very great customer service and good quality bikes. Always very proud of my past experiences with these guys.
We had a great experience at Mole Hill Bikes and would highly recommend them to anyone considering an e-bike.
Jordan Knicely was extremely knowledgeable about all of the e-bikes and took the time to answer all of our questions—which, as my wife will admit, were quite a few! We were able to test ride several different bikes and compare them before making our decision. We ultimately chose an Aventon Pace 500.3 for me and a Velotric Breeze 1 ST for my wife, and we couldn't be happier with our choices.
We also purchased a Kuat Transfer V2 hitch bike rack, which has been a perfect fit for our Nissan Pathfinder.
Jordan was patient, knowledgeable, and genuinely interested in helping us find the right bikes rather than simply making a sale. We would highly recommend working with Jordan Knicely and the entire team at Mole Hill Bikes.
They honored my bike warranty in a timely manner and were very friendly.
The people are courteous, with a neat appearance, but mostly the knowledge and expertise they have.