Customer Testimonials
Quick and efficient response to an email inquiry.
all good
Store as well stock good customer service.
Since I bought my bike three years ago, I have been back to the Main Street store 5-6 times, and each time the staff could not be more friendly and helpful. I love my Trek bicycle, and thanks to the gang at West Point, it continues to ride like it did the day I bought it.
It was a pleasure to shop at West Point Cycles.
Gurleen was attentive, knowledgeable, and friendly.
Willing to share her knowledge of bikes and products, giving space and time to decide on which products to purchase.
Service from all departments was excellent.
A pleasant experience. I give it a 10.
Brought my bike in to have the brakes checked after receiving a recall notice. The service department did the test immediately after I arrived. In addition, they did a quick check of the bike and adjusted the derailleur which had been causing me some grief with shifting. Chatted with the techs who were very helpful. Very happy with the service.
I got a lot of wonderful help and sales staff are funny!
Great service and prices :)
Good communication advising of later pick up date due to staffing shortage. Reasonable cost. Location. Cleaning of bike was a nice touch.
Friendly staff with quick turnaround on repair.
Is it possible to purchase an individual key for the front and back wheels, so I can do my own puncture repairs? I bought the Trek at your store and it had been a demo, so I didn't get any keys and I only need the one, rather than a set
Name removed
Nice service
Your online service is terrific. Good to have a go to Bike shop for getting bike parts. Your inventory information was very helpful. I was able to check availability, current stock status, and delivery service and was notified promptly of the delivery of my ordered part. I choose your Main Street location for pick up. Although it is in a busy part of Vancouver, your store provides plenty of on site parking for both cars and bikes and the bike routes make your store highly accessible.
The young man who helped was super responsive and helpful.
I have received excellent advice and recommendations as well as consistently top quality service and support in a friendly and professional manner.
Nice and knowledgeable staff
Friendly, helpful staff
Thank you so much for getting my part to me so quickly. Much appreciated.
Great service
Extremely HELPFUL and friendly!!!!!
Great products, excellent variety and wonderful service! Service with a smile
Professional Shop very helpful
i needed some brake pads for my disc brakes, and the mechanic set me up, and explained how to fix my own bike. Before i left, they said to call if any questions. Well, after a few hiccups, i did call, and then brought my bike in for some final tweaks to get it all running smooth again!
the folks at West point were friendly, helpful, and very supportive! Great people, Great service!
Lots of variety for bike accessories & clothing, shoe options. Good info on tune up options.
Helpful, friendly staff!
Trek is the best
Service is fast and professional
Excellent service and beyond the expected. Thanks to Andrew for going the extra mile to rectory and make good on a small logistical mix up!
Service at the store was excellent. I feel like I got good advice regarding accessories that I was looking to purchase and staff took time to help me get set up with my new bike. Really felt like they just wanted me to have everything I needed to have a great time on my bike, and so far so good!
A good variety of quality product.
Very helpful and friendly staff.
Top notch bike service has been my experience. All service explained and documented. Would definitely buy my next bike here.
Professional and friendly service, understanding of your products and matching them with customer needs, top quality products and bicycles, and exemplary customer service.
Had a great experience with staff while exploring buying a new e-bike. Staff were knowledgeable and professional and I have always had good experience getting my bikes serviced over the years.