Customer Testimonials
great quality and fast delivery. The personalized note not he packing slip was a nice touch =)
the service was smooth and easy to organize. The staff were very helpful and I was confident that I would be informed of its completion in the time suggested...which I was
Good service. Clear explanations. Good bikes!
Great customer service, very knowledgeable and trustworthy technicians
Good and friendly service
Excellent service
Customer oriented.
However, when I picked up my bike recently the cashier noted it had been cleaned off.
Not with all the greasy mechanic fingermarks in all places. I've never had a bike returned so dirty. I brought it in clean!
In addition the front wheel lever was not properly secured.
I really like the free shipping direct to my house!
I like your prices... and you seem friendly.
I like that you are located in BC.
Awesome staff who are friendly, knowledgeable and fantastic quality products!
Always such good service!
Very friendly and helpful staff
Fast and quality service, reasonable prices.
Good service!
All good but perhaps a better bike parts display would be nice. Staff there are great, answered all questions and had no issues with anything, thanks!
Very good customer service! Thank you for your help with my order timing
Great service, fixed the bike up like new.
The service in this shop is excellent as always. Special thanks to Randy fixed my bike and professional recommendation.
Your staff is great. Work done promptly and if any further problems, they are addressed
Great service!
Excellent service
The staff were really helpful in looking at my bike after a crash, to tune it up and check for damage
The employees were very welcoming. The young lady who assisted us was extremely helpful and very sweet with my 4 yrs old grandson. She gave good recommendations and a nice little bike was selected. The little 16 inches bike is well built, appealing and easy to ride for a little toddler.
The store is big with plenty of room to walk around and easy to look at the bikes compare to other bike stores where you can't reach the bikes because they are all stacked together.
I will be back for a bike for myself.
Had a great experience with staff while exploring buying a new e-bike. Staff were knowledgeable and professional and I have always had good experience getting my bikes serviced over the years.
Quick and efficient response to an email inquiry.
all good
Store as well stock good customer service.
Since I bought my bike three years ago, I have been back to the Main Street store 5-6 times, and each time the staff could not be more friendly and helpful. I love my Trek bicycle, and thanks to the gang at West Point, it continues to ride like it did the day I bought it.
It was a pleasure to shop at West Point Cycles.
Gurleen was attentive, knowledgeable, and friendly.
Willing to share her knowledge of bikes and products, giving space and time to decide on which products to purchase.
Service from all departments was excellent.
A pleasant experience. I give it a 10.
Brought my bike in to have the brakes checked after receiving a recall notice. The service department did the test immediately after I arrived. In addition, they did a quick check of the bike and adjusted the derailleur which had been causing me some grief with shifting. Chatted with the techs who were very helpful. Very happy with the service.
Was looking to buy a bike for my partner, staff were very knowledgeable, helpful, and professional. Very nice included discount on accessories and free installs.
A staff member was willing to look at a broken bike pump of mine, something they don't sell, just as a project to tinker with which was nice as well!