Customer Testimonials
Immediate service and help attaching a new accessory!
I was able to get an appointment right away. The service was completed in a short time end expertly. Very courteous and helpful staff!
Stuff is very knowledgeable and they provide a great service. They also sell best electric bikes townie!
Every time I go in, the staff are helpful, and you usually have the components available.
Prompt repair of my kickstand .
I visited WPC with my 1988 bike that was purchased there in 1988! Always a delight to have professional and caring help to assess the bike and advise on what needs to be done.
Very helpful and solution oriented. Thank you.
West Point team is most awesome!
My parts were ready and when I needed a couple more things they were so fast to provides the parts. There is a small issue in that while waiting I was really tempted to buy a new Trek Racing team bike! But as a cyclist - the right number of bike is N+1
Fabulous service!!!
Great service and attention to detail
Great service. Very helpful and took their time to make sure I knew how to use the functions on my e bike. Also ordered the items they didn't have at the store. Awaiting delivery but all good so far.
I really appreciate the fast accommodating services with fair pricing.
Excellent customer service, and I am very happy with my new Trek bike. Thank you for taking such quick care of me.
Everything
There was a hiccup on my order and West Point took care of the issue immediately. Super impressed with the customer service I received. I highly recommend these guys.
Fantastic service, quality products. We arrived close to closing time on a day they were very busy and short-staffed. We thought we'd install the parts ourselves in the parking lot to get away from the rush. The team made a point of coming outside to see if we needed any help & offered to bring us back into the shop just as the rush cleared. I'm grateful for their attention and thoughtfulness.
Excellent service and quality products.
Helpful, prompt and balanced
Friendly service
Silicone grease worked perfectly on a bearing in my astronomical refractor !
I like how fast, efficient, and knowledgable your team is.
Good selection, friendly and quick delivery.
Nice and personable service, real people.
Efficient, accommodating.
Thanks to Trek and West Point Cycles, addressed the issue with the brakes on my FX3.
knowlegable staff
Extremely helpful and friendly !
Friendly and knowledgeable staff!
Outstanding services and kind people work there. If I recommend a bike shop, it would definitely be West Point Cycles - Langley!
Great customer service. Love my trek ebike.
Friendly helpful service.