Customer Testimonials
Your customer service was excellent. Noah’s thorough knowledge and insight was great to help us understand the care that our bikes needed. And Michael was pretty cool in allowing you o test ride the electric bike.
You always go above and beyond.
Very informative, giving options and quotes
Matt was really helpful, as were any of the other staff I dealt with. Great store with great products!
I brought my bike in for service after calling and speaking to Brody on the phone who was super nice and very informative. I was greeted by Dave Moody I believe who was also very friendly and super informative. I felt so good about dropping my bike off. Well, Oliver did the work on my bike and was so kind as to answer some questions for me and explain everything. The guy who checked me out was also very pleasant. It was a great experience and was exactly what I expected when I came to pick up my bike. Great team and GREAT service. Thank you. I will highly recommend your shop!!
Great price and very quick free delivery. Thanks!
Everything. My favourite bike shop
high quality service, low pressure sales environment, lots of products to choose from/quality brands.
appreciated the quick turnaround on my bike maintenance request even though the shop was very busy.
The customer service provided to us at your location in Langley was excellent. We had our bikes serviced and we purchased a Yakima bike rack, the staff are very knowledgeable and helpful. We will be back!
Thanks West Point Cycles Langley!
This was my first experience with WPC, and everything was perfect. The online purchase was flawless, the price was fair, the waiting time for pickup was reasonable and the item is beyond my expectations. The communication with the store (through email) worked well - the response time was very fast.
At the store, for pickup, the employee was super kind and willing to help.
I’m a new WPC fan!
Service was great when I went in for a pair of gloves.
Quick turnaround for service! Work needed is always clearly communicated and I never feel anything necessary is done.
The service department fixed my Specialized road bike (that I needed for an event) on short notice over a holiday weekend and it cost less than expected. Thank you so much for your quick service. The shifter broke, they fixed it without needing to replace it, and it shifts as smooth as butter. I will definitely recommend you to other cyclists. Thank you!
Efficient service. Broad knowledge of staff. Friendly, enthusiastic team. large stock on hand.
Hi,
We were looking to buy a couple of e-bikes and were having trouble finding a shop that had stock until we visited your stoe. You guys had the 2 bikes we were looking for and the bike rack as well. We purchased right then and there and am enjoying them very much. I am looking forward to bringing the 2 bikes back in for the 100 km service check
BH
Fast shipping
Fast processing of online orders.
Absolutely awesome customer service from the first thought of purchasing a bike to the free service alignment a month after purchase. Personable, helpful, and a genuine belief in cycling and the empowering of cyclists. Super
Impressed, and super grateful. Bravo! This is how to run a customer-centric business.
Appreciated staff taking the time to provide knowledgeable and personalized service.
Excellent customer service.
I phoned on the weekend to find a sensor for my Trek.You had one in stock so I purchased over the phone. My friend is picking up the part this week. I live on Vancouver Island. the guy who helpmed me on the phone was awesome!
Very professional, knowledgeable and conscientious sales people. My bike repair, Assos clothing, accessories and helmet are all perfect! Thanks West Point, for making me want to go riding even more now!
Very friendly and professional staffs to help install the bike rack on the car.
There was great selection and knowledgeable staff.
Tim was very helpful. He described our options, gave us what we needed, and sent us on our way. Thanks Tim!
Was very happy with the customer service I received!
Since I bought my first mountain bike in the 70's (Rocky Mountain Sherpa), the store has always kept up with the times maintaining excellent products, services and staff .
I love that no matter what the ‘issue’(user error or not), they listen and can suggest options. Every service so far has been quick, cost effective and I always learn more from being there. My favorite bike shop!
Very professional and comprehensive.
Fair pricing and honest advice.
I liked the time that Reign took to ask me questions about my biking needs and wants before determining which bike to show me. I went in with one bike in mind and left with another more suitable one. The store had a wide selection of bikes and accessories and I was able to go home with a bike that day. I wouldn't hesitate to go back or recommend it.