West Point Cycles
Vancouver & Langley
BC
Canada

Customer Testimonials

Report a concern   December 4, 2022 — Rated 10 out of 10 by Tom Burgess West Point Cycles - Langley
What do you like about our products and services?

Service, customer contact, non pushy salesperson, very knowledgeable and helpful

Report a concern   December 4, 2022 — Rated 9 out of 10 by D.I. West Point Cycles - Langley
What do you like about our products and services?

Good enthusiastic service.

Report a concern   December 4, 2022 — Rated 10 out of 10 by Marion Mardall West Point Cycles - Langley
What do you like about our products and services?

Great after purchase service and knowledgeable and friendly staff

Report a concern   December 4, 2022 — Rated 10 out of 10 by Heather Allen West Point Cycles - Main St.
What do you like about our products and services?

Friendly, honest and timely service from a team that likes bikes and riding.

Report a concern   December 4, 2022 — Rated 10 out of 10 by Susan Burns West Point Cycles - West 10th
What do you like about our products and services?

Always available, knowledgeable and ready to offer solutions. Explains situation and remedy clearly and helpfully.

Report a concern   December 4, 2022 — Rated 10 out of 10 by Riemer Faber West Point Cycles - Langley
What do you like about our products and services?

The staff were very helpful. They went over and above what I expected! :) I got exactly what I was looking for :)

Report a concern   December 4, 2022 — Rated 9 out of 10 by L.K. West Point Cycles - Kerrisdale
What do you like about our products and services?

Good selection and service

Report a concern   December 3, 2022 — Rated 10 out of 10 by Piers Samson West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly knowledge - always done right

Report a concern   December 2, 2022 — Rated 10 out of 10 by L.O. West Point Cycles - Kerrisdale
What do you like about our products and services?

This falls visit is better than standing in the rain waiting to get in to the store and finding without seeing that it was just not worth the time it took to get there. This year is 100% better

Report a concern   December 1, 2022 — Rated 10 out of 10 by Marc Lindy West Point Cycles - Main St.
What do you like about our products and services?

I love the positive vibe and attention to detail.

Report a concern   December 1, 2022 — Rated 10 out of 10 by C.B. West Point Cycles - West 10th
What do you like about our products and services?

👍

Report a concern   December 1, 2022 — Rated 10 out of 10 by Matthew Biehn West Point Cycles - Main St.
What do you like about our products and services?

Great discount

Report a concern   December 1, 2022 — Rated 10 out of 10 by B.K. West Point Cycles - West 10th
What do you like about our products and services?

West Point has a great website that allowed me to make an online purchase to take advantage of a sale they were having this past Black Friday.
I received prompt emails giving details around shipping and tracking information.
Order was received on time, was packed well, and in good shape.
Also appreciated the friendly way the transaction was handled, which added a personal touch.

Report a concern   November 30, 2022 — Rated 9 out of 10 by E.F. West Point Cycles - Main St.
What do you like about our products and services?

Always very helpful, knowledgeable and friendly

Report a concern   November 29, 2022 — Rated 10 out of 10 by R.G. West Point Cycles - West 10th
What do you like about our products and services?

quick shipping, good price

Report a concern   November 29, 2022 — Rated 9 out of 10 by R.J. West Point Cycles - Langley
What do you like about our products and services?

Thank you for a great price on our new bike.

My only suggestion would be that the young lady who served us when we picked up the bike might consider wearing pants that fit properly and don't expose most of her backside (1/2 her butt) when she bends down. Not very professional in a retail type of environment.

Other than that, we are very pleased with your facility, prices, and service, and definitely will be back for accessories.

Report a concern   November 29, 2022 — Rated 10 out of 10 by H.L. West Point Cycles - Kerrisdale
What do you like about our products and services?

West Point Cycles has been very helpfully and dependable to myself and my family for the past 30 years

Report a concern   November 28, 2022 — Rated 10 out of 10 by K.S. West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly and helpful staff.

Report a concern   November 28, 2022 — Rated 10 out of 10 by Nick Lippa West Point Cycles - West 10th
What do you like about our products and services?

Fast service

Report a concern   November 28, 2022 — Rated 10 out of 10 by D.L. West Point Cycles - West 10th
What do you like about our products and services?

Quick, efficient from front line staff to the mechanics. Well done!

Report a concern   November 28, 2022 — Rated 10 out of 10 by L.H. West Point Cycles - Langley
What do you like about our products and services?

The staff was very friendly and helpful.

Report a concern   November 28, 2022 — Rated 10 out of 10 by Francis Cruz West Point Cycles - Langley
What do you like about our products and services?

I really like the low pressure sales practices. Very informative and helpful with advice. I will be having my bikes serviced with them so long as I live in the area. I've had a crankset/bottom bracket installed and they did a fantastic job. They were able to locate and order some track nuts for a wheel that required a specific size. Fast and very accommodating, will do business again. Thanks for everything and keep up the good work!

Report a concern   November 28, 2022 — Rated 10 out of 10 by B.I. West Point Cycles - Langley
What do you like about our products and services?

I called needing a bike wall hook. Staff (Gurleen) was very friendly and said stock said they had one left but she had to find it. She also immediately sent me an email with the picture to confirm it was what I was looking for. They found it and 10 minutes later I picked it up. Other staff when I arrived was also very nice. Emailed me link to video of the product so I could show my handyman. Will recommend my husband comes here to replace his aging bike.

Report a concern   November 28, 2022 — Rated 10 out of 10 by K.P. West Point Cycles - Langley
What do you like about our products and services?

Good variety of value and higher end items; no overselling but helpful cust service no matter how big or small the purchase. Staff seem very knowledgeable.

Report a concern   November 28, 2022 — Rated 10 out of 10 by M.V. West Point Cycles - West 10th
What do you like about our products and services?

Quick, attentive, thorough

Report a concern   November 27, 2022 — Rated 10 out of 10 by John Pantazis West Point Cycles - West 10th
What do you like about our products and services?

All my service requests have been carried out in a most efficient manner; professionalism and knowledge are not lacking here.

Report a concern   November 27, 2022 — Rated 10 out of 10 by L.N. West Point Cycles - West 10th
What do you like about our products and services?

They took the time to look at my bike with me before servicing it to discuss what may need to be fixed and why. They were very knowledgable and very kind. In addition, they were speedy in the repairs and now my bike looks new!

Report a concern   November 27, 2022 — Rated 10 out of 10 by John Mcnamee West Point Cycles - West 10th
What do you like about our products and services?

Quick friendly and knowledgeable service.

Report a concern   November 25, 2022 — Rated 10 out of 10 by D.M. West Point Cycles - West 10th
What do you like about our products and services?

I ordered an item online for pick up at your store. Communication was great and the item arrived promptly. When I walked in the staff was very welcoming and quick service. Watching other interactions in the store confirmed you educate, answer all questions and don’t rush your customers
Well done. .

Report a concern   November 24, 2022 — Rated 10 out of 10 by M.G. West Point Cycles - West 10th
What do you like about our products and services?

Awesome, very pleased


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