West Point Cycles
Vancouver & Langley
BC
Canada

Customer Testimonials

Report a concern   July 23, 2024 — Rated 10 out of 10 by Analisa Stewart West Point Cycles - Langley
What do you like about our products and services?

I brought my child’s bike in for services and they were very helpful and even assisted us in finding a better fitting helmet! Friendly, kind and knowledgeable!

Appreciated their assistance!

Report a concern   July 23, 2024 — Rated 10 out of 10 by C.L. West Point Cycles - Kerrisdale
What do you like about our products and services?

Great service and very knowledgeable staff!

Report a concern   July 22, 2024 — Rated 9 out of 10 by G.F. West Point Cycles - West 10th
What do you like about our products and services?

With right mechanic service can be excellent

Report a concern   July 22, 2024 — Rated 9 out of 10 by M.V. West Point Cycles - West 10th
What do you like about our products and services?

I like that you were able to fix my golf cart broken brake quickly

Report a concern   July 22, 2024 — Rated 10 out of 10 by P.M. West Point Cycles - West 10th
What do you like about our products and services?

Friendly and Professional shop staff. Great advice an serdvice.

Report a concern   July 22, 2024 — Rated 10 out of 10 by James Drayson West Point Cycles - Main St.
What do you like about our products and services?

The West Point Cycles team is very attentive and helpful. Great Staff, great people!

Report a concern   July 22, 2024 — Rated 10 out of 10 by T.P. West Point Cycles - Main St.
What do you like about our products and services?

Amazing bike mechanic helped out explaining how to setup/install the wheel I bought.

Report a concern   July 22, 2024 — Rated 9 out of 10 by H.C. West Point Cycles - Langley
What do you like about our products and services?

I like Trek bicycles and the person that help me did an excellent job providing all the information and help to make me take a decision to buy the bike I felt comfortable to me

Report a concern   July 21, 2024 — Rated 10 out of 10 by S.P. West Point Cycles - Main St.
What do you like about our products and services?

Staff is very friendly and provide great customer service. Andrew and Mark were great

Report a concern   July 21, 2024 — Rated 10 out of 10 by A.G. West Point Cycles - West 10th
What do you like about our products and services?

Amazing customer service from the team at 10th Ave

Report a concern   July 21, 2024 — Rated 10 out of 10 by R.R. West Point Cycles - West 10th
What do you like about our products and services?

Great service and products.

Report a concern   July 20, 2024 — Rated 10 out of 10 by G.K. West Point Cycles - Langley
What do you like about our products and services?

Knowledgeable staff, quality products, helpful mechanics

Report a concern   July 19, 2024 — Rated 10 out of 10 by C.B. West Point Cycles - Main St.
What do you like about our products and services?

Excellent customer service from all of the staff. Very welcoming and knowledgeable. I would highly recommend West Point Cycles!

Report a concern   July 19, 2024 — Rated 10 out of 10 by N.B. West Point Cycles - Main St.
What do you like about our products and services?

This is the second bike I’ve purchased and the experience was great. Will totally come back for another bike purchase for myself

Report a concern   July 19, 2024 — Rated 10 out of 10 by Moira Munro West Point Cycles - Main St.
What do you like about our products and services?

Friendly, personal service. People who know their stuff, and don’t talk down to casual riders. Sensible advice, no hard sell.

Report a concern   July 19, 2024 — Rated 10 out of 10 by U.R. West Point Cycles - West 10th
What do you like about our products and services?

Helpful service

Report a concern   July 19, 2024 — Rated 10 out of 10 by Q.D. West Point Cycles - Langley
What do you like about our products and services?

The bike is perfect and the staff is very professional

Report a concern   July 19, 2024 — Rated 10 out of 10 by L.Y. West Point Cycles - Kerrisdale
What do you like about our products and services?

Knowledgeable service!

Report a concern   July 18, 2024 — Rated 10 out of 10 by Craig Sheppard West Point Cycles - Kerrisdale
What do you like about our products and services?

I purchased a Trek +3 Verve e-bike July 2023. West Point provides a free service at one year. The service went well and I got my bike back in 2 days. Very efficient service and friendly knowledgeable positive staff.
The free servicing at 1 year is a real treat.I I highly recommend West Point Cycle.

Report a concern   July 18, 2024 — Rated 10 out of 10 by David Thibodeau West Point Cycles - Langley
What do you like about our products and services?

I walked in for a repair tool others did not carry.
I left with a beautiful new bike.
The service department gave excellent, knowledgeable and quick service for repairs and parts needed for my other bike. They have great friendly staff in both the service and in the sales department .
I ride my new bike everyday and appreciate the advice I was given.
Recommend by Dave

Report a concern   July 18, 2024 — Rated 10 out of 10 by P.H. West Point Cycles - Langley
What do you like about our products and services?

The staff at West Point Cycles in Langley are always friendly, knowledgable, and helpful. I purchased my 2021 Trek FX Sport Carbon 4 bike there and am delighted with it. Since then I have returned several times to purchase various accessories and have always found their inventory to be extensive and fairly priced. This is a great place to buy a bike, find parts you need or just enjoy looking around. It's such a great bike shop that I regularly drive about 50 kms from where I live in order to shop there.

Report a concern   July 18, 2024 — Rated 10 out of 10 by G.H. West Point Cycles - Kerrisdale
What do you like about our products and services?

Knowledgeable staff who provide clear concise answer, explain the options available without trying to up sell you.

Report a concern   July 18, 2024 — Rated 9 out of 10 by D.S. West Point Cycles - Langley
What do you like about our products and services?

Very helpful fitting my grandchild with a helmet.

Report a concern   July 17, 2024 — Rated 10 out of 10 by Vijay Chandrashekar West Point Cycles - Main St.
What do you like about our products and services?

Andrew was exceptional with his service, he went over and beyond to help me.

Report a concern   July 17, 2024 — Rated 10 out of 10 by Roy Lee West Point Cycles - Kerrisdale
What do you like about our products and services?

Very informative staff.

Report a concern   July 16, 2024 — Rated 10 out of 10 by Rani Prihar West Point Cycles - Langley
What do you like about our products and services?

Super helpful and friendly staff. Especially the technician went above and beyond for me. I will definitely be back and recommend to all my friends.

Report a concern   July 15, 2024 — Rated 10 out of 10 by William Noftall West Point Cycles - West 10th
What do you like about our products and services?

I came in for merely a chain repair on my mountain bike, but Dave was willing to give my bike a quick analysis to determine if it required anything else.

Dave was polite, & willing to patiently listen as I tried my best to detail what performance factors of my bike were nonoptimal. Then, he went on to simply, yet thoroughly explain the conditions my bike was in & what it required. Being the inexperienced biker I am, he could have convinced me to spend a fortune, but he honestly admitted it was in good condition and just needed a wash.

His service has certainly obtained my loyal business for future bike servicing needs.

Report a concern   July 15, 2024 — Rated 10 out of 10 by P.W. West Point Cycles - West 10th
What do you like about our products and services?

Very professional! Good advice. A great asset to the cycling community and to the community at large.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Thomas Foreman West Point Cycles - Langley
What do you like about our products and services?

from the moment we walked in the front door we were greeted with the best welcoming smile and acknowledged that we were coming in. each time (2) the staff person walked up to us from behind the counter and asked us how we were and how could they help. Impressive!

Mitch the service tec was 100%! Thank you

WAY TO GO TEAM WEST POINT! SOMEONE HAS DONE A GREAT JOB TRAINING YOU!

The service on my bike was quick, priced right and Mitch cared!

very impressed!

Thomas and Colleen Foreman (big TREK cruiser Fans!) we've had our cruisers for 19 years and bring us so much pleasure. We rode the sea wall yesterday as soon as my bike was out of the shop. (our bikes got hit by a car while they were on our bike rack so needed new pedals and crank)

Report a concern   July 15, 2024 — Rated 9 out of 10 by R.A. West Point Cycles - Kerrisdale
What do you like about our products and services?

Fix done quickly and professionally. Thanks!


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