Customer Testimonials
Fantastic customer service
Courtious, knowledgeable and friendly staff.
West Point Cycles are the BEST, they rock!! I will never go elsewhere to service my trike as they deliver top notch service and they fit bikes according to your personal need. I have been a customer with them for over 20 years - they made my customized trikes through the years and there's no bike shop I would trust! Thank you WPC!!! :)
I really appreciate the great service on my electric and hybrid bikes.
Good service, knowledge staff.
Quick and accurate analysis of maintenance issues; timely and cost effective service.
Great service, knowledgeable staff. Bike service was perfect, rides like new
Best staff in town !
Great price, quick shipping and product as described!
excellent service! The staff were friendly, helpful, and professional. I had a very positive experience and would definitely recommend this shop.
Great service. Good products on hand
Selection and pricing
Friendly and knowledgeable staff.
Service was good
This is my 2nd online purchased from WPC. I like the product from Trek brand because of the quality and durability. The services I experienced is pretty good because I received the product I ordered online in very good packaging and timely delivery lead-time. It was a way long distance since I ordered it from Bridgewater Nova scotia. Looking forward to get more reasonable deals from WPC.
Quality bike, friendly staff
Good friendly service - excellent bike mechanic.
One of the best bike shops in town with friendly, knowledgeable technicians and wide range of bike products.
I've been shopping around for about three months to find a good long distance ebike. When I showed up at west point cycle. Friendliness and knowledgeable People were there to greet and answer all my questions.
Very impressed with west point cycle.
Highly recommended š
Beth continues to provide fantastic service at Point Grey store !
Loved that someone picked up the phone and talked to me, verified the items I needed were in stalk and promptly assisted me when I arrived to purchase them. Friendly, experienced and helpful. Canāt beat the service I have received in all three Vancouver Storesā¼ļø JMR.
courteous, knowledgeable
Dr. H Lendvoy
Service is always great!
In an era where the concept of customer service seems to have gone by the wayside, West Point Cycles gets it. From the clearly informed review of each bicycle I looked at, to the recommendation that I get a bicycle that they didn't have in stock, I felt like my interests were being respected. Even more, after I returned several weeks later, they remembered my name (although I did spend $9,000).
Old school or not, they have my loyalty and my business. First class all the way.
Very helpful in the purchase of my new helmet
Good info and repairs
know their stuff and very friendly
You offer a variety of products which makes selection convenient.
Your website was informative, easy to navigate with multiple locations providing service.
Had exactly what I needed at a good price.
You have everything I need and you always provide great service.