Customer Testimonials
Randy was fantastic about checking over my bike, offering suggestions, making quick fixes even before scheduling a service, and explained the process well. Very professional and courteous. Thanks for the help!
They had a product that I kind of imagine is hard to find, and when I found out that they couldn't process online orders over the weekend, they were happy to put in the request to cancel it and sell me the item in-store, excellent customer service and excellent product knowledge, thanks!
Good service, reasonable prices, personal very attentive and courteous
Friendly, helpful and knowledgeable staff
Good people.
I was looking for usb spoke lights, and you had them! Yay!
I like how friendly and helpful the staff is, they always make me feel like a customer, and are very upfront and honest. when i do service on my bikes i never feel like i am getting ripped off, that why i keep going back to them.
Friendly
Service dept did a fabulous job updating on the repairs
Priced. Right and fair
Olly and Eddie in service are great!
Very happy
Great selection of products and very knowledgeable and supporting staff
Very friendly and helpful staff
Knowledgable staff. Good products.
Prompt shipping for an online order
Great price and great service..
I’m usually only there because I’ve been taken or sent so don’t know much about the product but the service is always top notch
I would like to share my exceptional experience at West Point Cycle - Main Street. I took my bike in as I cannot shift the gears even after I replaced the battery on my lever.
Then received a frank phone call from Mark at West Point with their assessment that I may need a brand new lever as the connector was bent. Ouch, it will cost an arm and a leg!!
But Mark said they will continue to try to fix the connector issue the next day. Kudos to his team (Derek and Santana) on their perseverance and hardwork, they managed to get the part back into the position and save me $$$. They definitely have given me a ⭐️⭐️⭐️⭐️⭐️ service and in return, they deserve to be given a ⭐️⭐️⭐️⭐️⭐️ review!
Your sales people listened to what my wife wanted and sold her a modestly priced pair of shoes that she only needed for spinning. There were more expensive options and your sales person was not pushing those unnecessarily.
We were super happy.
You recently made a very effective repair on my bike, thank you.
I have never had a bad experience from all the years they have been in business. Merry Christmas
Don
The staff is amazing.
local, knowledgable - not in a technical sense but most (all?) of you are riders and you just get it.
Ability to read a customer. I'm a daily rider and I want quality, reliability and durability; not fashion or carbon or the latest whatever. Your store has earned my trust, I take your advice or recommendations.
Great vibe, great gear and great service. Keep it up!!
Thanks for what you do.
Friendly and knowledgeable staff.
Very helpful staff!
Fast turn around in processing online orders.
Usual excellent service and a sales price helps :)
accessible, friendly and sales
Great servises and knowledge
I ordered a pair of Assos ladies cycling shorts that were on sale. They were not able to ship them to Ontario so I contacted the BICI store on West 10th street. They were able to set my shorts aside for my son to pick up within an hour.
Great service. Thank you for carrying ASSOS gear!
The attention to detail on my bike, and myself as a customer are 2nd to none. Top notch from everyone at West Point, I not only would, but have recommended you to friends already.