Customer Testimonials
attentive smart staff, customer focused
Both our ebikes are being serviced. The technician pre-checked them before we left them. Also, the very knowledgeable sales lady explained the safety and fit attributes of recommended helmets to ensure we make the safest choice for our type of cycling.
Loree,Vancouver
Very friendly and accommodating staff. Very professional.
Super helpful and knowledgeable team that often acts on the spot
Excellent service
Great service and people
Always great service! And knowledgeable 🙌
It was good
Excellent and timely service provided in tuning my 13 year old bike. Staff very friendly and professional.
Andrew was very congenial and the whole process was smooth. Will do that again, for sure.
I loved that he made it a priority to get the bike back to us quickly! My son was thrilled.
Good service from sales person.
Dave and his entire team are always so friendly, helpful, knowledgeable and try to turn around service work quickly. Thanks everyone! First name removed
Fast service, thoughtful and knowledgeable staff, friendly and engaged, feels like the staff take the time to help customers. I always feel like I get robust and helpful service.
Nothing but good things to say! Came in with very little knowledge about clips and riding shoes but left feeling confident and well informed. I was set up for success! Had my first ride to, clipped in and didn’t fall one! Seamless ride thanks to Tim!
Wonderful bike shop - great service and do not oversell. Bike gets a yearly servicing and seems to run better than when I bought it - amazing after 14,000 kM and 4 years of riding.
Fast,professional,polite,perfect.
they included a note and some chocolate, not necessary but very welcome!
We just purchased our second e-bike from West Point Cycles. Both times, Andrew was the salesperson, and he did a wonderful job. Andrew is the main reason we came back, and we will strongly recommend West Point Cycles to friends and family.
Everyone is super friendly and helpful for people of all knowledge levels about bikes!
Good quality bike and accessories that I will actually use. Super friendly and helpful in the store.
Very friendly and thorough
always great service!
The only local shop that had what I needed in stock - thanks!
the staff are always so friendly, professional and knowledgeable. I really appreciate how much they communicate about what may need to be done to my bike and what work ended up being done.
friendly service, great return policy, and huge selection!
Folks working at shop are friendly and knowledgeable.
Got work done when they said they would.
Di not do work that wasn’t needed I.e. had said they would replace brake pads but then didn’t because wasn’t needed at this point.
Great service. All staff friendly and knowledgeable
The staff there were very helpful considering how busy they were at the time I went and visited
friendly , knowledgable and helpful staff, very convenient locations.