West Point Cycles
Vancouver & Langley
BC
Canada

Customer Testimonials

Report a concern   July 5, 2022 — Rated 10 out of 10 by C.B. West Point Cycles - West 10th
What do you like about our products and services?

Fast processing of online orders.

Report a concern   July 5, 2022 — Rated 10 out of 10 by S.T. West Point Cycles - Main St.
What do you like about our products and services?

Absolutely awesome customer service from the first thought of purchasing a bike to the free service alignment a month after purchase. Personable, helpful, and a genuine belief in cycling and the empowering of cyclists. Super
Impressed, and super grateful. Bravo! This is how to run a customer-centric business.

Report a concern   July 4, 2022 — Rated 10 out of 10 by C.M. West Point Cycles - West 10th
What do you like about our products and services?

Appreciated staff taking the time to provide knowledgeable and personalized service.

Report a concern   July 4, 2022 — Rated 10 out of 10 by D.D. West Point Cycles - Langley
What do you like about our products and services?

Excellent customer service.

Report a concern   July 4, 2022 — Rated 10 out of 10 by B.H. West Point Cycles - Langley
What do you like about our products and services?

I phoned on the weekend to find a sensor for my Trek.You had one in stock so I purchased over the phone. My friend is picking up the part this week. I live on Vancouver Island. the guy who helpmed me on the phone was awesome!

Report a concern   July 4, 2022 — Rated 10 out of 10 by Jill Matt Davies West Point Cycles - West 10th
What do you like about our products and services?

Very professional, knowledgeable and conscientious sales people. My bike repair, Assos clothing, accessories and helmet are all perfect! Thanks West Point, for making me want to go riding even more now!

Report a concern   July 4, 2022 — Rated 10 out of 10 by R.Y. West Point Cycles - Langley
What do you like about our products and services?

Very friendly and professional staffs to help install the bike rack on the car.

Report a concern   July 4, 2022 — Rated 10 out of 10 by Loreto Obrien West Point Cycles - Langley
What do you like about our products and services?

There was great selection and knowledgeable staff.

Report a concern   July 4, 2022 — Rated 10 out of 10 by David Tyl West Point Cycles - Main St.
What do you like about our products and services?

Tim was very helpful. He described our options, gave us what we needed, and sent us on our way. Thanks Tim!

Report a concern   July 4, 2022 — Rated 10 out of 10 by K.C. West Point Cycles - West 10th
What do you like about our products and services?

Was very happy with the customer service I received!

Report a concern   July 4, 2022 — Rated 10 out of 10 by G.L. West Point Cycles - West 10th
What do you like about our products and services?

Since I bought my first mountain bike in the 70's (Rocky Mountain Sherpa), the store has always kept up with the times maintaining excellent products, services and staff .

Report a concern   July 4, 2022 — Rated 10 out of 10 by Ranjini Rajasingham West Point Cycles - Main St.
What do you like about our products and services?

I love that no matter what the ‘issue’(user error or not), they listen and can suggest options. Every service so far has been quick, cost effective and I always learn more from being there. My favorite bike shop!

Report a concern   July 4, 2022 — Rated 10 out of 10 by P.W. West Point Cycles - West 10th
What do you like about our products and services?

Very professional and comprehensive.

Fair pricing and honest advice.

Report a concern   July 3, 2022 — Rated 10 out of 10 by R.G. West Point Cycles - Langley
What do you like about our products and services?

Staff was very helpful, knowledgeable and got us our bike and accessories within the hour.

Report a concern   July 3, 2022 — Rated 9 out of 10 by R.A. West Point Cycles - Kerrisdale
What do you like about our products and services?

Great friendly helpful service!

Report a concern   July 2, 2022 — Rated 10 out of 10 by K.V. West Point Cycles - Main St.
What do you like about our products and services?

We got great service and advice. The quality of the bike has, so far, been just what we wanted and are looking forward to many years with the bike.

Report a concern   July 2, 2022 — Rated 10 out of 10 by Harvey Richer West Point Cycles - West 10th
What do you like about our products and services?

Pleasant helpful accurate.

Report a concern   July 2, 2022 — Rated 10 out of 10 by Bernard Laval West Point Cycles - West 10th
What do you like about our products and services?

Excellent service. They go above and beyond to get you what you need.

Report a concern   July 2, 2022 — Rated 10 out of 10 by J.S. West Point Cycles - Langley
What do you like about our products and services?

Quick service, had my new bike ready next day. Helpful and low pressure sales staff. Decent amount of bikes available in stock.

Report a concern   July 2, 2022 — Rated 10 out of 10 by S.B. West Point Cycles - Main St.
What do you like about our products and services?

attentive and effective service

Report a concern   July 1, 2022 — Rated 10 out of 10 by Cliff Davis West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly, competent, responsive

Report a concern   June 30, 2022 — Rated 10 out of 10 by K.S. West Point Cycles - West 10th
What do you like about our products and services?

Knowledge of staff, quick and friendly service

Report a concern   June 30, 2022 — Rated 10 out of 10 by J.Y. West Point Cycles - Langley
What do you like about our products and services?

Very good customer service. Professional and friendly staff.

Report a concern   June 29, 2022 — Rated 10 out of 10 by J.W. West Point Cycles - Langley
What do you like about our products and services?

Fast service

Report a concern   June 29, 2022 — Rated 10 out of 10 by Chris Whidden West Point Cycles - Langley
What do you like about our products and services?

great service, freindly staff

Report a concern   June 29, 2022 — Rated 10 out of 10 by Art Freeze West Point Cycles - West 10th
What do you like about our products and services?

I arrived on a sunny Sunday afternoon, with a major rear disc brake problem. The store was filled with people looking for bikes, accesories, and/or help. I was assisted by Matt and other courteous staff within a few minutes of my arrival. My bike was taken form me with a two day turn back promise, which was honoured. There was no paperwork involved. My bike was repaired and tuned and scrubbed clean. The repair and tuning charges were very reasonable. I find this to be exceptional sevice during an extremely busy time of year.

Feel free to share my name to promote West Point Cycles.

Regards
Art Freeze

Report a concern   June 29, 2022 — Rated 10 out of 10 by R.S. West Point Cycles - West 10th
What do you like about our products and services?

good website, good stock on high quality parts at great price

Report a concern   June 29, 2022 — Rated 10 out of 10 by E.S. West Point Cycles - Main St.
What do you like about our products and services?

friendly, knowledgeable and helpful staff.

Report a concern   June 29, 2022 — Rated 10 out of 10 by J.P. West Point Cycles - Langley
What do you like about our products and services?

Great service and attention.

Report a concern   June 29, 2022 — Rated 10 out of 10 by S.H. West Point Cycles - West 10th
What do you like about our products and services?

Very friendly and helpful staff. Good product selection at fair prices.


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