Customer Testimonials
Great friendly service-thanks so much!
great service from the staff
The store has a good supply of accessories and has an excellent service shop.
Easy to work with and good work
Fast and friendly service. Hight quality work.
Very nice staff.
Friendly competent staff
Great shop, nice staff, love the Tiktoks providing free air and chain lube to cyclists. Incredible how long you’ve been around. Only been to the Kerrisdale location so far (so awesome being next to the Greenway!) and excited to check out the other locations. Cheers!
Sales assistant very knowledgeable helpful
very good in communication , helps you till you are completely satisfied . im happy overall mike
Friendly, knowledgeable staff, fast service, excellent bikes
Uber responsive and knowledgeable
Great work and attitude thanks
Friendly, helpful and fast!
West Point Cycles is always the best when it comes to knowledge of bikes and repairs. Been going to them for decades and trust them. Tried the other bike shops occasionally, only to be disappointed.
Honesty and knowledge. Westpoint knows their products well and I have faith in their mechanical services
As a first time bike repair customer, Ethan was super helpful, informative (in a way I could understand) and friendly
Friendly, fast service.
Sales staff person was very helpful and knew what he was talking about. I didn’t stand around waiting for someone to notice me or ask if I needed help. Bikes will sell themselves if they are what you’re looking for. I was looking for a new gravel bike and found what I was looking for.
Exceptional service from start to finish! The whole team truly goes above and beyond to ensure you get the right bike and the best overall experience. From taking the time to weigh the options and assess individual riding needs to ensuring the order arrived on time, every step was handled with care and professionalism.
Communication throughout the process was excellent, with regular updates on the order's progress from purchase through to delivery. They also took the time to explain the added perks and benefits, including discounts, anti-theft registration, and cycling-specific apps that connect riders with a wider cycling community.
What really sets this shop apart is the personable service and attention to detail. They provided great support with accessories to ensure the bike was fully equipped to meet my needs, along with information about follow-up services to keep everything in check.
It's clear they care about more than just selling a bike, they want you to enjoy the entire riding experience and feel supported long after your purchase.
I'm extremely happy with both the service and the product. Highly recommend this shop to anyone looking for knowledgeable advice and outstanding customer care. Without a doubt, I will be a returning customer given the positive experience.
explain well what they are going to do.
Staffs are very helpful, courteous, always upfront about costs , kept me posted about work completed. Superior customer service, good quality of work.
I have always serviced my bikes here, Ebike, regular bike.
They understand the emotion we biking enthusiasts develop towards our bikes and therefore I have seen them going extra miles to fix my bikes.
fast courteous on time
Great friendly service
Always a great experience at Westpoint. The staff is always helpful in recommending the right products and accessories. They are also very responsive by both email and phone when needed.
Always great service and very accommodating and helpful staff
Friendly staff :)
Both when purchasing and in the rare occasion a return - Great service !!!
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Quick and reliable exchange
Very friendly and helpful staff. Even though I showed up with a bike just purchased off Marketplace for some upgrades and alterations - the same bike is also sold in store - staff was extremely helpful in finding components and even did a quick checkup of the bike. Turnaround time was great too.