Customer Testimonials
I like the high quality products and parts they have and if they don’t have it in one location they are quick to get it brought in. The staff is always friendly and very helpful.
Good service repairs done as expected
Excellent service.
Suggest posting business hours operation outside. I showed up for pick-up on Monday at 10:00 AM and waited until 10:30. Checked business hours when I got home to see Monday closure.
Very good check in at the service desk. Same with pick up, including a full explanation of the repairs done with discarded parts to show.
Great service level, very engaged staff, amazing servicing of my bike always.
Super easy and quick service! Lovely staff
Responsiveness: attended to the issue right away and successfully implemented a simple fix based on most likely diagnosis of problem cause. Did so at no charge.
Very friendly and knowledgeable staff. Genuinely helpful and going above and beyond!
Shoutout to Oliver and the store manager
Good sale
Good, fast service
Customer service is excellent !
Great service department. Fast and reliable. Highly recommended.
Friendly and knowledgeable staff and a nicely priced variety of products in addition to the bikes. Most recently I had a puncture to my rear tire and they were able to squeeze me in for a patch and sealant top up, and I was still able to get in my ride that morning.
Staff is always helpful
Friendly staff and great assortment of cycling accessories on hand to cover all your needs.
Great service. Good selection, never get oversold.
Knowledgeable and friendly staff
All my interactions with West Point Cyles in Kerrisdale have been excellent.
Very good experience with the West Point Cycles - Main St. crew.
Highly recommended.
Staff is always so friendly and helpful! Prices are fair and reasonable. Always have parts for my
Trek.
The attention to detail on my bike, and myself as a customer are 2nd to none. Top notch from everyone at West Point, I not only would, but have recommended you to friends already.
Randy was fantastic about checking over my bike, offering suggestions, making quick fixes even before scheduling a service, and explained the process well. Very professional and courteous. Thanks for the help!
They had a product that I kind of imagine is hard to find, and when I found out that they couldn't process online orders over the weekend, they were happy to put in the request to cancel it and sell me the item in-store, excellent customer service and excellent product knowledge, thanks!
Good service, reasonable prices, personal very attentive and courteous
Friendly, helpful and knowledgeable staff
Good people.
I was looking for usb spoke lights, and you had them! Yay!
I like how friendly and helpful the staff is, they always make me feel like a customer, and are very upfront and honest. when i do service on my bikes i never feel like i am getting ripped off, that why i keep going back to them.
Good selection of a variety of brand products. When overstocked, very good sales. Friendly helpful advice on many levels. No problem recommending them to friends and acquaintances.