Customer Testimonials
Excellent service and salesman
The feeling of being at ease working with them
Excellent service
Repair was done very quickly on a Sunday. Enabled me to get back to riding.
I got a flat tire on my bicycle on Memorial Day and when I called Trek, the person over the phone reassured me they could take care of it. He took out my bike from the trunk, repaired the inner tube, confirmed the origin of the leak, and put my bike back in the car all within 8 minutes on a federal holiday!
They were professional, helpful, and amazing!
Always top of the line products and services.
The team. The service was outstanding.
Friendly, knowledgeable staff. Quality bikes!
Fixed tire in under an hour…great service
Very knowledgeable and professional.
Knowledgable team members. Gets your service done ASAP.
Went in there Sunday 5/25/25 and they were open! After a ride in the am I wanted new tires and other things. I wasn't expecting they could handle my needs while I waited. Besides tires, I had some other issues that needed attn. Very knowledgeable and pleasant group. My bike feels new again!
I like your staff and Logan is a great mechanic. The only thing I don’t like is that you have no inventory. I had to go over to Naples Cyclery to get basic brake pads for my bike for Logan to put on for me. Basic parts are not in inventory. Little cycling wear and shoes also.
Great service... happy with the work, will be back
The service is very friendly!
The best customer service anyone could ask for and anywhere I have been! Jim was absolutely amazing and others have been great!!
Extremely friendly and service oriented. Very helpful in selecting several bikes for the family - road bike through casual cruisers - and were dedicated to ensuring the bikes were set up appropriately making several adjustments as needed to brakes and derailers. Highly recommend!
Professional…. Kind…. Knowledgeable…. Thorough!!
I came into the store with a sliced tubeless tire, the shop was very busy and fit me in. John the mechanic took care of replacing the tire. Texted me when it was done so I could pick up my bike.
Great service and very friendly representatives
I highly recommend this shop.
Yay!
good individual service
From the order to the confirmation of the pick-up date, everything went very perfectly.
The bikes were assembled in the store and ready for pick-up
Friendly, efficient customer service!
service provide efficiently with communication updates
Fantastic customer service, great quality work. will definitely be recommending to family and friends
Knowledge and professionalism of the staff
Rafael goes all out to help his customers. My bike runs like brand new again after a tuneup at the shop.
Variety selection, and customer service
Joseph and his staff surpassed my expectations. They replaced both of my tires in less than 90 minutes and sent me a text that my bike was ready to pick up. The new tires were nicer than my old ones and were less expensive than he estimated the previous day. I was so pleased that I bought a new padded saddle, that he installed for free in a few minutes. Then I bought a new helmet, and he even discounted the sales tag on it. I rode my bike as soon as I returned home and couldn't believe how much smoother it felt. I've already told several of my riding group about the Trek Bike store that Joseph manages. I'll be telling the rest of the group later this week. Thank you, Joseph, and staff! Steve
Excellent service