Customer Testimonials
Quality and lightweight.
Great people, great service.
Quick response.for service.
Good communication
John Ortiz took the time to submit a warranty claim on a flashing light. The warranty was honored. I received another flashing light. Great customer service!!!!!!
Thank you John.
Quality
I really appreciated my bike being returned to my home sense I do not have a bike carrier
I believe TREK is synonymous when it comes to quality in bikes and products. Service on the other hand is store specific. If the manager is replacing parts on bikes that don't need to be or performing services and charging an inflated repair cost compared to what was originally discussed with the customer. This is an issue, point in case the previous store manager was doing just that.
On the other hand, the new manager is adding value to my experience by not over selling me services, just giving me what I need and making suggestions that I get to decide whether or not I want done.
I almost switched where I had my bike serviced and when I found out the management had changed, I decided to stay because of the person Managing the store. Not to mention he is a Veteran, and I support other veterans.
The staff was very helpful, courteous and got the work done in a timely manner.
Quality and dependable products at reasonable prices with knowledgeable and friendly non-pressure helpful staff at the north Naples Trek store.
We really liked the fact that they were able to find the bike that I wanted in another state. They had it all assembled and ready for our trip ahead of schedule. The woman who we picked it up from was great. We will be bringing both of our bikes here for service in the future. We have recommended this shop to several people already.
Courteous, professional and fast service!
I shopped around for a replacement rim and they had the best price available and their labor charge was the best available as well. All in all it was an unexpected positive experience. I will always go there for any of my bike needs.
John did a great job explaining the most important bike rack features.
Nice and fast.
Service and follow up is excellent !
Staff knowledgeable and friendly !
My service was amazing, walked in with a flat and was taken care of right away.
Great service and knowledge!
Excellent people helping cyclists
Very friendly staff! Appreciate the service on my oldie but goodie bike!
Excellent service all around. Elvia was knowledgeable and extremely helpful.
Took my flat tire in to be fixed. it was done the same day.
The store Rep Billy provides excellent and friendly service.
Bought a bike, Staff was friendly and informed. 25 minutes later I was on my way with a new Trek bike.
Thx
They had what I needed at a good price.
Friendly, great punctual service!
Employees are really attentive to customer needs. Offers to help move bikes to and from car. Recommend tire replacement & choice of which tires were best and why.
Great service & knowledge of bike!
Professional staff. Good bikes.
The staff
Trek bicycles and other products are excellent. Trek service is fast, reliable and reasonably priced. I love my Domane.