Customer Testimonials
Product is great!
A probabilidade é grande pois é uma excelente bicicleta gostei muito
Jeff’s customer service is second to none. I enjoyed the conversation and the information he provided me.
Trek staff are all knowledgeable, welcoming to new customers and easily share tips to maintain or upgrade your ride. If I was looking for a first bike, Trek is the place to get it. From newby to very experienced riders, Trek is it!
John and the team are very professional. thank you
Very good service
Very helpful and attentive to my needs. Personable and expedited my purchase in a timely manner.
Friendly employees and acceptable pricing
Staff is pleasant and easy to work with. Knowledgeable in what bikes work best for your individual lifestyle, age, and budget. I bought the black Verve+1 Low Step (ebike) for my husband, plus upgraded the seat to Saddle C9 Comfort. My husband thoroughly enjoys the options of pedaling or petal assist in wind. Yes, there are less expensive ebikes out there, but we wanted a top of the line. Couldn't be happier. Now, I want one for myself.
Pesonal care and skill.
staff is ver knowledgeable and willing to share
My grandson needed his bike repaired. The tech was great. Work done great and everyone was friendly and knowledgeable. Very affordable.
Friendly, Professional, Knowledgeable, efficient and accosting. They tried hard to work within my time frame and came through. Highly recommend. Bob
Trek bicycles and other products are excellent. Trek service is fast, reliable and reasonably priced. I love my Domane.
Quality and lightweight.
Great people, great service.
Quick response.for service.
Good communication
John Ortiz took the time to submit a warranty claim on a flashing light. The warranty was honored. I received another flashing light. Great customer service!!!!!!
Thank you John.
Quality
I really appreciated my bike being returned to my home sense I do not have a bike carrier
I believe TREK is synonymous when it comes to quality in bikes and products. Service on the other hand is store specific. If the manager is replacing parts on bikes that don't need to be or performing services and charging an inflated repair cost compared to what was originally discussed with the customer. This is an issue, point in case the previous store manager was doing just that.
On the other hand, the new manager is adding value to my experience by not over selling me services, just giving me what I need and making suggestions that I get to decide whether or not I want done.
I almost switched where I had my bike serviced and when I found out the management had changed, I decided to stay because of the person Managing the store. Not to mention he is a Veteran, and I support other veterans.
The staff was very helpful, courteous and got the work done in a timely manner.
Quality and dependable products at reasonable prices with knowledgeable and friendly non-pressure helpful staff at the north Naples Trek store.
We really liked the fact that they were able to find the bike that I wanted in another state. They had it all assembled and ready for our trip ahead of schedule. The woman who we picked it up from was great. We will be bringing both of our bikes here for service in the future. We have recommended this shop to several people already.
Courteous, professional and fast service!
I shopped around for a replacement rim and they had the best price available and their labor charge was the best available as well. All in all it was an unexpected positive experience. I will always go there for any of my bike needs.
John did a great job explaining the most important bike rack features.
Nice and fast.
Service and follow up is excellent !
Staff knowledgeable and friendly !
Great fast service on a rear tire blowout