Customer Testimonials
The sales man was great!
Best service ever fast good and affordable best shop in Naples i would recommend it 1000%
Trek Cycle Shop is awesome! The guys there are great — super accommodating, knowledgeable, and helpful. Always a good experience.
Pablo was very helpful when I developed a hole in my back tire. He took me right in to change the tire and advised me what replacement would be most appropriate. Great service and great store
Great product obviously but the staff was extremely friendly and transparent. Highly recommended!
You can really tell a good company by how they respond to issues. Johnny and the Trek team were outstanding at helping me navigate an issue with my order from Trek. The issue was not on their end, but they found a solution, communicated extremely well to keep me in the loop, and also genuinely cared.
Great
Good work ! Thank you
Ralph!!
He is the BEST!!!!
Tony was great to work with! Extremely knowledgeable and helpful!
The sales person was very helpful. I was looking for a car bike rack. He showed me the perfect one for me and explained all the features of it. I bought it.
Had what I wanted and offered help.
Great service and friendly people!
Fast order fulfillment of a great bike.
Bismark (the manager) and Ray (the bike tech) are the absolute best. They are super knowledgeable and helpful. They are great people to be around.
Friendly and fast service.
Excellent experience, phenomenal customer service.
Rafael knows everything about bikes. I came in with a flat. First thing he did was start checking the bike out. I needed a lot because I hadn’t been in for nearly a year. Today I noticed the improvement when I took my ride.
Treks quality bikes and the company stands behind them. Shop employees very helpful and takes an interest in fitting you to the right bike.
Jacob is totally awesome!!
We bought two small Trek bikes for my grand daughters and an electric Trike along with a bike pump,two bike locks and a cool bmx style helmet for my grand son.
Your customer service is off the charts!!!
We are in the Hotel business and guest satisfaction scores are everything to us.
If You had an 11 score,we would give You an 11!!
John Snyder (The Mayo Hotel,Aloft Tulsa Downtown,Frontier Hotel and The Price Tower Hotel and Residences).
The entire staff are great, very helpful and knowledgeable. I enjoy going there and talking with them.
Professional friendly and generally provide what I need
Our new Townie Gos are a perfect blend between an bike and a comfort bike
Bike is fantastic, service was great. Salesman, Tony, was very helpful.
Staff always accommodating and willing to help however possible. Especially appreciate help unloading and loading bike in SUV.
Very knowledgeable.
I went to the Trek Store in Ft Myers to replace my mountain bike chain. I also asked a question about my rear hitch mounted bike rack and my fear about being stop by the police and getting a fine because the rack and bike was blocking the view to the licence plate. The employee answered my question and the law only applies to the Licence plate FRAME, not the rack. Thanks so much for your advice!!!
Great service.
Friendly and energetic staff member greeted me and immediately started working on my repair job. Thought I'd be waiting a while but job was completed in about 10 minutes.
Thanks for keeping on the TRAILS this week.
Zack was AWESOME. He did a FANTASTIC job on my bike and it looks and runs good as new. I found my "goto" bike store in Cape Coral!