Customer Testimonials
I’m from way out of town BOSTON and these boys did everything they could to find the most random part and get my ebike rolling it was insane. Best trek shop in USA all shops should aspire but they won’t cause you know merica.
Nice staff working!
Very helpful and efficient!
They too the time to help me with my bike rack and were very clear about when the work I wanted would be finished - and then called a day early! Very nice people to work with.
Excellent service, Thank You.
Staff was so helpful and knowledgeable and I appreciate that!
We were able to test ride bikes around the parking lot and side street. Jimmy answered all of our questions and helped fit us for the proper sized bike and helmets. Very easy and enjoyable buying experience!
Everyone is very friendly knowledgeable and eager to help.
Professional, friendly, efficient, customer oriented, great service. I’m speaking of the Port Charlotte location. I received very poor service at the Punta Gorda location. If you need any work done on your bike please take it to the Port Charlotte location ONLY. Night and day difference. I left a rare for me negative Google review for the Punta Gorda branch after receiving great customer service when they were Acme Bicycle under the previous owners and then treated very badly by the new people when bought out by Trek. To sum up then I absolutely love the work the Port Charlotte guys have done on both my Trek and my wifes Fuji bike. Both are high end expensive bikes. Doug & Nancy Lee, Punta GORDA, FL
Great products, love the Electra bikes! Staff was very positive, helpful and knowledgeable. Will definitely recommend this store to others. Thanks for the great customer service!
Friendly professional service!
Store employees are highly knowledgeable and the bike I ordered was assembled and delivered ahead of schedule. Pick up was a breeze.
Always helpful and cheerful. The flat tire insurance has been a great investment.
The communication and professionalism.
My last visit to Trek Bicycle Store in Boynton Beach to repair my Bike was not a pleasant experience and I had vowed not to do business with that store again when I wrote a review. To my surprise I got a call from the Manager of the Store who was very kind and very understanding. He apologized for the experience I had and I thought that was very good customer service, reaching out to make things right. That to me speaks volume and I appreciate that. He even gave me a Store Credit. We had a good conversation and in the future if my bike needs repair I will be going back. Thank you.
fast efficient service
Always quick, reliable and friendly service
very quick service...very friendly
Really great experience first time shopping here!
Fast friendly service always takes care of our needs great bike shop in Punta Florida
Great group there, easy to work with and extremely helpful. Got our new bike ready is 20 minutes. I will definitely return for my next bike.
Service was great. I have free flat repair that I paid for. However after I dropped off the bike I was told that the size valve I needed was not in stock. I had to bring my own tube or wait unitl a new one would arrive. I was told that you would replace the one I gave to fix the flat
Knowledeable staff quick service
Very friendly staff. They repaired my bicycle in one day. There pricing was very reasonable. Highly recommend Trek Bicycle Store of Punta Gorda.
NICE & KNOWLEGEABLE FOLKS!
Neil is great!
Great service. Excellent staff!
The bike is very high quality. The gears shift smoothly and the brakes are appropriately sensitive. A joy to ride and aesthetically pleasing.
I had the pleasure of working with John, and he was very knowledgeable. He took the time to help me understand my bike, showed me how to clip my bike shoes into the pedals, and even went out of his way to attach something I had bought separately. I would highly recommend checking out the shop and asking for John!
The bike itself is wonderful, a real pleasure to ride. The best part though is the customer service provided by the staff at the Boca Raton location. They are extremely knowledgeable and very responsive and courteous, whether its on the phone or in the store. The are also proactive in communicating pending support visits and general questions regarding product satisfaction.