Customer Testimonials
I ordered a Trek Speed Concept Project One bike. Steve, the manager, worked exclusively with me to get every detail right. I cannot say enough good things about how well I was treated. Definitely earned my business!
Great Prompt and Courteous Service
Great customer service
Professional technicians. Explains everything I needed to know. And professional
I received excellent service from the Trek store at sunrise. The staff was so helpful, knowledgeable and polite. Wally made the necessary repairs to my bike, and the service was expedited so I had little down time. The staff there is so helpful and professional. Thanks again for the fast turnaround and great service.
Very patient. Very helpful. Excellent service very attentive
They are great
When I went to purchase a bicycle, the staff was friendly, very knowledgeable and helpful.
The customer service was amazing, they take care of the customers and dont rush anything. You can test drive the products to see how it fits you. They tell you about all the safety features with your option to buy, no pressure.
Thank you for everything, we are enjoying the two Bikes we purchased from you.
Good quality
This was the third time I brought my bike to this store. This time with a flat tire. Wally put a new tube in it and adjusted the breaks within 15 minutes. He was very professional and friendly. I can highly recommend this bike store.
Friendly and helpful staff
Easy to work with. Very helpful.
Fantastic mechanic who is very knowledgeable. He got me up and running so that i could make the Caloossa Riders group ride. Thank you!
Went out of their way to make sure I had a good experience and enjoyed my Trek bike!
Your customer service is fantastic!
Alex was very knowledgable and offered many ideas and thoughts on what bikes would work best for my wife and I....Never pushing...Just letting us decided on what bike with what he was offering.....
Visited (3) different stores and came back to Alex in North Naples Store
Excellent customer service
Friendly helpful and great place for bikes and accessories
Great guidance around what. Ike would be best for me. They were patient, shared information, and let me do a test ride. Everyone at the Naples Trek store were super helpful!
Always courteous and professional.
Friendly knowledgeable staff. My bike is like new.
Great service. Very happy with my purchase.
Had the inventory and service knowledge was great
Staff was supportive and helpful
They changed the tube on my front tire in record time. It would have taken us so much longer to change it out.
Appreciate that they didnt try to up-sell me. Truly hate that.
These guys were helpful, expedient and kind and took personal attention and helped me so quickly and kindly
Purchased the bikes on-line and picked up in store. A great experience.
Pete is the best, repairing an odometer that he doesn’t carry. Wonderful service, so I purchased a bike carrier while waiting. Prince of a guy, Pete
very professional service delivered in a timely fashion.