Customer Testimonials
Friendly and professional staff
Changed a flat in record time. Thanks
The staff is amazing here and very professional and helpful and great selection of products.
Finished early. Polite service (Dave Boyce). Price respected.
Service was informative, and friendly
They have always done a great job, they get it done ASAP thanks
The service members were extremely helpful, even offering to assist me putting my bike in my SUV. I never feel like they are 'upselling' me but truly trying to guide me. They are also very knowledgeable.
I went in with a trouble pista valve which they q quickly resolved.
The had the tubes that I was looking for and gave me a map of nearby cycling routes.
I highly recommend this place!
Great customer service. They listened to my issues, quickly suggested a fix and at a time when they were very busy were able to help me almost immediately.
It is the service which is outstanding. They jump right in and take care of the issues at a fair price. Would highly recommend.
I liked that I had two choices for a wider seat. The salesman explained the difference and I was able to make an informed choice. I struggled with getting my bike into my car. The salesman took off my old bike seat and replaced it with the new one. I did not have to bring my bike into the shop. Customer service is excellent and I would highly recommend this shop.
Always helpful and friendly. I wouldn’t buy a bike anywhere else!
Great service and great customer communication.
Very good customer service and explaining anything I had questions about. I didn’t feel over sold, just suggested what my bike needed to be safe and work better for me.
1) Attention to my needs
2) Care provided as if the customer is family
3) Timeliness
4) Cost
Very helpful and nice.
knowledgeable staff
I had an issue with the bike that was handled professionally post purchase! Ryan called me immediately after my purchase and resolved my concerns
great customer service
David was amazing fixing break wire cable. He was skillful, very courteous and customer focused.
Thanks David
very good service with fair pricing
Everyone at the store is friendly and knowledgeable and always ready to help me with my bike
Always great service at Trek! I ship my Speed Concept here every year and they assemble and have it ready on time every time. Tune ups and any issues are always done right
Thank you
Jade is so eager to help. I was a walk in. He’s a wonderful problem solver and advisor for future goal setting. Thank you Jade and Trek for good product.
Highly reliable and great performing bikes. Pete, Julie and Nick are knowledgeable, friendly and patient. They helped my wife and I get just the right bikes and fitted them expertly.
Very easy and comfortable experiance
Service was excellent, told us would be done in 3 days & it was!
The 2 men were very nice and helpful.
Your technicians are great, especially Zach and Ralph!
They’ve replaced tires, tubes, cassettes, chains and wheels. Great service!🤩
Great customer service