Customer Testimonials
Both John's were very helpful, but John H was exceptional, listening carefully and watching me ride to make the necessary corrections with my new saddle. FYI: I bought my 7.7 at this store over 10 years ago from Joe and am still a loyal customer.
Good customer service
Rich and his team are outstanding! Attention to detail + deep knowledge = great bike shop!!
Great service, great customer service & great price!
Prompt quality service by friendly and knowledgeable staff!
Efficiency and kindness ! My husband and I have used service's for 10 years or more.
I have been going here for 6 years and staff is friendly and knowledgeable. I bought my last bike here and I find they have always treated me very well.
Everything. Service was friendly efficient at a fair price
Prompt, personalized service!
Work done well and quickly
Your online buying process leaves a lot to be desired, but the staff you have at your two Naples stores and your Fort Myers store are outstanding. Despite a lot of confusion from the way my order was placed (permanent address and credit card billing tied to New Hampshire, but bikes bought for our home here in Naples) created quite a snafu. Fortunately the crew I worked with arranged to transport and assemble the bikes and then have them delivered to my house.
Very Kind gentleman providing great customer service .
Glad tp have the bike back in great shape, BUT you need to improve payment methods. I never could get you link to work. You refuse normal credit card transactions. You refuse checks. We landed you giving the driver who was very pleasant cash
Their service is exceptional
Great service. Thank you
Friendly and knowledgeable staff.
Excellent customer service! Alex was very helpful without being pushy.
Great service. Great product. Love my bike
All of the employees are very friendly knowledgeable
Rich is great
Excellent quality. reliable. great sales/service store
Shop had what I needed and with quick turnaround.
You are cordial, do a great job and the service is fast Thank you
Very helpful staff. Nice guys!
Excellent repair of tricycle. Thank you.
The bike itself is wonderful, a real pleasure to ride. The best part though is the customer service provided by the staff at the Boca Raton location. They are extremely knowledgeable and very responsive and courteous, whether its on the phone or in the store. The are also proactive in communicating pending support visits and general questions regarding product satisfaction.
I’m from way out of town BOSTON and these boys did everything they could to find the most random part and get my ebike rolling it was insane. Best trek shop in USA all shops should aspire but they won’t cause you know merica.
Nice staff working!
Very helpful and efficient!
Terrific staff, terrific products.