Customer Testimonials
The Quick , accurate and value of service..
Stopped in with a flat tire , mentioned a concern with shifting. Within an hour, the tech had the bike evaluated & price. Within another hour I was on my way with all work completed.. Reminds me of the good old days. A company commits and fulfills.
Personal service from Tony
Great and quick service
Fixed bike when I arrived
quick , quality service
Great high quality bikes with a very experienced staff.
Steven did a great job tuning up my bike. Had it done in less than a week. Like new!
Thank you, Greg
My wife and I were looking for a couple of new bikes to just use on 10 to 20 mile jaunts around the neighborhood and town. Kristen greeted us with a smile and helped us through the whole process, making sure we selected the right bikes and gear that we needed. The bikes were in stock and they had them ready for pick-up the very next afternoon. The entire staff at the Trek store was great and very helpful. We love our new bikes and have been enjoying the ride! Thanks Kristen for a wonderful experience!
Knowledgeable staff. Great service.
Needed a new bike seat. Found one there that was a perfect fit..unable to put it on so took back to store and they put it on for me with no charge
The service and staff are so excellent that I will keep shopping here
Needed a flat tire changed and it happened right away. Thanks!
My salesperson was fabulous. He took time and explained everything me.
Great friendly service!!!
Prompt and courteous service Our two bikes were overhauled in two days.
Knowledgeable, professional, courteous and excellent communication during entire
process. Very good service and fair pricing.
Speed of service and knowledge of mechanics.
Customer service when you go thru the front door is impressive and knowledge of their products equals that as well.
I really appreciated Jim getting me the Domane+ on short notice. Trek lives up to it's name in quality. I'm looking forward to using this bike for a 500 mile bike tour.
Tony was very knowledgeable
Kristen was wonderful from the start. She saw us approaching the store with a couple of bicycles ,she immediately helped us with the door and asked us what she could help us with. We brought our bicycles in too trade to a different type of bike. While we were looking at the bikes we wanted she had our bikes appraised by the service team. The price for our trades was extremely fair so we finalized the transaction. Kristen got the bicycles ready in a couple days and they delivered them to our home. Very nice and professional experience !
We would highly recommend Kristen and the Trek team.
Attention and advice from Rafa…
A very nice variety of bikes and accessories. Also helpful and knowledgable staff.
Very responsive. Gave a reasonable timeframe and then beat it by one full day. Appreciate the service.
Knowledgeable staff and excellent product
Sales and service
Very knowledgeable and so willing to help!
The Service was fantastic. I was in and out within a half hour of getting my tire repaired.
Staff is great and good selection of Trek models!
We were able to purchase a bike on the spot for my wife. They had a great selection of different models to choose from and Alex was very thorough and took the time to work with my wife to get the additional accessories she want and needed. There quick service allowed us to pickup the bike the next morning. We have purchased 3 bikes and a carrier in the past 2 years and would highly recommend Trek of South Naples!