Customer Testimonials
I visited the store yesterday and I bought three new bikes. Tony delivered them the same day. Very good customer service.
We're Many generations into Trek Bikes, with the Verve being our go-to. Our bikes are outside full-time in a salty environment because we are boaters, and when we're not boating, we live across the street from the ocean. The bikes are left on the docks uncovered and uncovered at home in the weather.
We cycle daily, weather permitting. We have bike racks and bags with panniers, and routinely load them up at the weekly farmers' market. We cycle everywhere day and night and put a lot of demand on a quality, well-built bike that can take a lot of abuse. The Trek Verve excels in durability and quality!
I recently purchased a new Verve 3 LS Gen 5 Matt black with all my necessary accessories.
I walked up to the door the night before Thanksgiving as Mike, the manager, was locking the door for the day. Mike greeted me and asked me if he could help, and invited me into the store. I knew exactly what I needed, and Mike quickly searched local inventory and promised me the cycle the day after Thanksgiving.
Mike @ the Naples Store went above and beyond to procure a Cycle from another store and rig it up for me, and had it waiting for me as promised the day after Thanksgiving. When I went to pick up the bike, my wife brought her bike along, and we updated some worn-out items and upgraded some others on her Verve. Mike and the Staff went above and beyond helping us, and I noticed that everyone else who walked into the store was also promptly attended to with smiles and with the same customer focus. Some people just came in to say hello while cycling by the store, which shows a connection with the local cycling community.
My wife and I cycled away from the Trek store with smiles, and I'm already thoroughly enjoying my new Matt Black stealth-looking Verve 3 LS Gen 5.
Thank you, Mike @ Trek Bikes Florida of Naples, for all the help and going above and beyond to get my new cycle so quickly and built to my needs and specs.
Ralph is a top notch mechanic, very pleased with his work . Would recommend him to anyone
Scott was amazing to work with, very knowledgeable, just a nice all around person. Great selection and advice!!
Amazing team!!!!, love it!!!
Thank you Paola, Jeremy and Ron!!!
Friendly knowledgeable staff always willing to help
Jeff is incredible. He is very knowledgeable and takes the time to explain things well. He does good work and goes above and beyond to make sure you are satisfied with the job. His costs are more reasonable than others.
I always receive excellent advice and service from Trek Bicycle Store and highly recommend them.
All service
Friendly, helpful and fast service.
Knowledge friendly Corey is great
sales was helpful
Trek has high quality cycles, and a very competent staff. The price is a bit higher, but the quality is much higher
Prompt, professional service.
This is my go to shop for bicycles and repair. I bought my bicycle there five years ago and took it back recently and had it serviced and adapted so I could sit back more because of issues with my neck rather than buy a new bike. They did a fantastic job - it’s like new and turned out exactly how I imagined - they give great service - expert advice - and are very kind and professional - I highly recommend this shop!
Yup
Friendly and efficient service.
Really like my new step-through Verve! The staff at Coconut Point and San Carlos have been helpful and knowledgeable.
Great customer service
The staff and stock of items are tops. Highly recommend the store for all things related to cycling.
Nice, friendly staff and shopping atmosphere. My next Trek bike will be purchased here.
The team knows the product and willing to spend the time necessary answering questions from their clients. After buying bike peddles and hand grips, they installed immediately at no charge.
Very friendly staff.
The service couldn't be better. Jeff handles every problem we put in his lap. Highly recommend TREK!
Neil was a big help.
Everything! Thank you, Mike!
Customer service outstanding
Fast, courteous, knowledgeable, and price competitive.
Very reliable and great service
Staff was helpful and nice. Seems to have a good inventory of products
Sales staff and technicians were friendly, concerned, knowledgeable, diligent and polite.