based on 3246 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Workers were very helpful and knowledgeable about products and made sure bike was perfect prior to customer taking home! Service is better than most places I have been for anything! Thank you!
Professional knowledgeable sales agents, and an outstanding service team!
Great service and friendly staff.
Great bikes
Very happy with my trike. All the staff were very friendly and helpful.
The guys who work here are out outstanding!! They helped me from start to finish picking out a bike and accessories to get me going this season. I won’t go to any other bike shop!
Great team and super helpful! My new bike is all set-up and ready to go!
Great customer service.
Everyone at the store was great! Answered all my questions on which bike might be best for me. Was super transparent about shipping and costs of bikes and really helped me make a sound decision with my purchase. Thanks!!!
I love my Trek bike!
Didn’t even have a Trek Bicycle, and service was happy to help me repair my sons flat tire. Thanks for the help guys!
I found the staff at Trek Downers Grove to be professional and friendly. I really appreciated how my tire was replaced before I would have a blow out. Thank you so much. I would highly recommend this store for all your biking needs.
Excellent customer service, great brand, store,the trek salesmen are extremely helpful as are the ones at the service desk. Fast servicing and repairs.
It was done when the promised
Good price for the quality.
Good service at the Naperville store
Service, service, service,........ Great customer service. Always provide you with the best, honest advise.
Very friendly staff and so helpful to help me pick a bike!
Greg the owner is not only helpful and professional, but BONUS-super hot and super sexy - total eye candy...the WHOLE PACKAGE!!!
Service is great. Employees are very knowle
Service was great. Staff was super nice and extremely helpful. I don’t know much about bikes other than how to ride them and had no clue what I was looking for walking in, and they were able to ask all the right questions and direct me to a bike perfect for me within 2 minutes. I took it for a test ride, and all in all had my new bike chosen within 10 minutes. Great service, highly recommend.
Such an amazing bike store. Everyone is so knowledgeable and they put so much care and detail in all of their work. I would highly recommend anyone who is interested in purchasing their next bike to visit this store.
Super friendly crew who are knowledgeable and capable. Offer a great assortment of bikes and services.
way too long to recieved my bike.
I purchased a Trek bike as an early bday present to myself. I can't wait for the weather to warm up so I can take her out for a spin. Everyone was nice although I wasn't aware that I had to purchase a kick stand. So here's a heads up and that's not to forget your kick stand. I'll be going back soon for a cellphone holder. And hopefully one day I'll purchase a Trek for my little girl. Other than that awesome job Trek!!
Respectfully,
Keva
Honest and friendly staff at fair prices, is not that what you always looking for? Trek of Naperville 👍
Great service department
We went to the store looking to buy an evoke. The staff was very informative answering all our questions. He earned the sale this way versus using high pressure sales tactics.
Quality products and professional service.
The TREK Downers Grove store is where we purchased 3 bikes over the years. They are very helpful, professional and friendly. I highly recommend them.
It was nice dealing friendly and competent drive service technicians.