based on 2727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
*Amazing* help from Basil in finding a product that works well for us. We will be back for all our cycling needs.
Thanks for everything!
Always great service - friendly, helpful, professional.
Danny was fast and efficient
Your service is very helpful at all times and you have a lot of knowledge about bikes. Your products are excellent.
Great service. Very helpful sales rep.
Would like to be told if something can be fixed before you have to have it replaced.
Professional service Nice staff that can answer ur questions
Great quality. Manager was very helpful. Good store hours.
Prompt service, friendly employees, and the bikes have always been maintained.
Friendly fast service very helpful from the front end to the back and I was very pleased and will be doing business in the future there!!! Thx friends !
Trek of Naperville, IL is an excellent place to purchase your bikes and accessories! Sean (store manager) and Albin (bike set up and repair manager) along with all of their personnel are outstanding! I highly recommend purchasing your new Trek bike from them. They always go the extra mile…
Very friendly service
Every staff member in the service department was very knowledgeable and helpful when answering my questions.
Friendly-Professional and even if you need something simple they are willing to help and sometimes do not even charge for the service. There is a tip jar in service area and I always feel like I want to add to it
Quick and competent service.
very helpful and informative staff
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Friendly employees and fast service. I came in to have a tire repaired and it was fixed in about 10 minutes. Great customer service.
Fantastic service! Knowledgeable employees!
Knowledgeable and friendly
Quality
Prompt, professional and courteous service.
Knowledgeable, professional, and friendly staff.
Had a flat tire, fixed in 10 minutes without an appointment. Thank you very much!!!!
The guys were informative and good knowledge.
Took very good care of me.
I will absolutely recommend to people for service
Not disappointed, I just don't go around recommending bike shops that often. It is a nice shop and it had what the website said would be there. Thanks.
Friendly No Nonsense Great Shop
Guys are always nice and helpful. Fast service.
Great customer service
And we really enjoy all the bikes we have gotten from them.