based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are high quality and the service people were friendly.
Pretty good bike shop. But please reconsider taking American Express.
Excellent, friendly, affordable service!!!
Friendly staff; quick service.
Very helpful guys!
Good service and reasonable prices
Very helpful technician
Friendly staff very knowledgeable.
The manager promised me shoes or helmet to go along with my bike purchase. He told me when I pick up my bike, he will set me up. When I picked up my bike, I told Erik about the set up. When he asked the manager, he said no, just discount $15. Also I did not get the bike that I ordered. Waited 5 months for them to tell me it’s on back order till November. The manager said it’s been sitting in shipping containers waiting to be delivered. I felt lied to the whole time. I will never step foot in that store again.
Great service, good selection
The workers were all very knowledgeable and friendly! They had to order a helmet for our little granddaughter and had it in stock the next day. Just awesome customer service!
The guys are friendly and do good work!
The service department was up front on lead time and tune up (& new tire ) costs. They stayed under what their projection along with the time that it would take was within a few days.
Friendly staff and quick service. Thanks!
Excellent customer service. My bike was already much sooner than anticipated.
expert advice and very friendly sales/service!
Staff in store very professional and helpful, both in choosing a bike and explaining use and maintenance when we picked them up. We elected to go with the full maintenance package, which means we drop off our bikes at the end of the season and they tune them up for next year. These are not Toys R' Us bikes, so figured it was well worth it to have them maintained properly.
Thanks All!
The guys at Trek Naperville are awesome. They know their product, aren't pushy and always upbeat and positive. That is different from other bike shops that make you feel dumb or not welcome when you walk in
Excellent service, always a pleasant place to go!
Great service all around
Great service and convenience. Pricing is fair.
Thanks,
JRL
The manager or guy running the show explained everything very well and answered all my questions when bike was dropped off
Picking the bike up was the same all questions a answered
Great place to deal with
Prices are high
Very satisfied with the service I received. Think the prices are a bit high, but otherwise I am satisfied.
Convenience and response.
The road bikes are the most pretty in the market.
The service is excellent. They try their best to attend you and go beyond your expectation. They gladly anser any question you might have, with precision and expertise.
I just bought a road bike there and they help me to find all the parts required to set up tubeless.
Always receive outstanding customer service.
I think its a great place to buy a bike and the service is top notch!
Very easy to work with and They are very well informed about their product.
Great experience with the sales side. Friendly, knowledgeable staff. Willing to answer questions and make recommendations. Very personable team.
Equally great experiences on the service side. Had my non-Trek worked on to repair the bottom bracket. They did their homework, explained the problem, kept me in the loop on a solution and delivered on time. They also built a set of wheels for me too, which are great quality.
Highly recommend.