based on 2727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
every worker is so nice and helps my problems with detailed information.
Great service and explanation of what the bike will entail and how it would be a good fit for what I was looking for. Also, excited to use the silver plan to utilize Maintance for the bicycle in the winter.
Love the e-bike. Very knowledgable and friendly staff working there.
Everyone is very pleasant and knowledgeable
Thanks Trek of Naperville- Your staff is always kind and knowledgeable with all aspects of riding and the mechanics of the bike. I just had my 4 year old Neko 2 Trek in for a check up and new tires. Glad to get it back and start riding those trails again. You’re the best!
Knowledgeable staff with great service!
Helpful
Greg N. of the Downers Grove store was super amazing making sure all essentials ordered were in perfect working order down to the proper helmet size and the hieght of the seat, I highly recommend anyone interested in riding for sport or leisure stop by the Downers Grove location for Superior service , they're professional service gave me confidence in the bike and equipment and and the service to keep me riding! Thank you Greg for an exceptional purchase experience.
The wait for my FX3 was disappointing but your consistent communication was very helpful and thoughtful.
Excellent quality and service. Sean and his team are always friendly and helpful when I’m there. We have purchased six bikes from Sean and will continue to do business there because of the excellent customer service.
Great service as they fixed a flat tire while I waited. Appreciate the quick and efficient help.
sales team and shop expertise
Like the product, the assistant and location.
Great staff with great customer service! Always helpful and willing to go the extra mile!
Amazing service bright thoughtful and attentive technicians
Very knowledgeable staff.
Nice people, good service.
Excellent, very accommodating & profesional
Informative and friendly service. All my questions were answered and the associate helped me get my new bike into my SUV.
Trust is the most important element of the relationship with your bike shop. I have full trust in the team.
I'm the best
Quick. Reasonable price
Attentive associates, patient with my 10 year old daughter.
very professional
Great bikes and great service
Team member was thorough and patient explaining all the features of my Verge +2 bike.
Staff is great ! Very polite and informative
Friendly. Knowledgeable. Cost and timing as promised.
Fantastic service as always. I can personally confirm how awesome Trek’s warranty is. Believe me - if you buy a Trek and if the frame ever fails, they REALLY take care of you!
Outstanding!