based on 3299 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What I needed was simple so it wouldn't be fair to rate the staff here. They were able to help me find what I needed so were helpful.
Where I feel the experience fell short is in inventory and quality of products. As an active Triathlete, I have probably more advanced needs than the average cyclist. That being said, I've found that the store is carrying less and less of what I need. For what the store does carry, I've been finding the quality is just not what I'd hope for. Trek is a premium product so would expect a bit more (cost wise, it definitely costs more!). For example, I recently purchased 2 inner tubes. One had a hole in it when I got it! The second flatted the next day (no puncture, just flat). I know it happens but this is the kind of thing I've been noticing and speaks to the quality of the merchandise.
Sadly, there are competitors now in the area that are offering a choice so while I'm a huge Trek fan, I can't say I'd 100% recommend going to Trek over other competitors in the area.
Everyone was very friendly, knowledgeable and helpful. I needed a new seat for my sons Trek Marlin 5. They helped me make the selection and got the bike out of the car, installed and reloaded into the car in record time. I highly recommend this bike shop.
Everyone I spoke to was friendly and helpful. Plus my bike tune-up was completed earlier than predicted.
Prompt, professional, excellent service. Thanks
Staff is very knowledgeable and helpful. Great customer service!!
Friendly and helpful staffing. Trek bicycles are really nice.
Great service and attention. Appreciate the good work.
Excellent quick service on repair!
Service was much faster than expected.
Service.
Friendly, helpful and knowledgeable staff.
Trek staff is always very knowledgeable, friendly, and helpful. They also provide walk-in service on small repairs. That means a lot.
Great Customer Service!
Quality product & a very competent staff beat the big box outlets
Great people. Alvin, Sean, Benji and the rest of the crew. Always helpful and knowledgable.
Staff was very knowledgeable, patient, and helpful! They even recommended against an item I was ready to buy.
First bike shop since the 90s for me, but I didn’t feel intimidated at all. Test rode the Electra Townie e-bike, and LOVED it. Had lots of questions, and Ken did a great job of answering them all.
Though it’ll be totally worth it, the pricing is out of reach until my next paycheck — hope to pull the trigger next month. Fingers crossed, there will be some inventory left, and I won’t have to wait until the fall.
Just discovered a friend in Oswego bought a Townie last fall, and it’s changed her life. Can’t wait for my new e-bike, too!
I came into the store to purchase two tunes and inquire about the condition of my tires. Connor helped me with my concerns, he was very enjoyable to work with. He was very enthusiastic and I appreciated his professional advice. My first experience in your store was excellent. Thanks again, Connor!
Good quality and excellent costumer service
Great service experience! Love my Domane SL5 and after my first service experience it is shifting perfectly!
The staff are knowledgeable and friendly. I like shopping here because while I enjoy cycling, I don’t know a lot about cycle repair and maintenance. The staff here allow me to be a cycle enthusiast without needing to be a cycling expert. I describe what I’m looking for (or what’s wrong), and they take care of everything.
No one "fitted" me for my new bike... they cut the seat post, and they attached my water holder and bell, but no one addressed the seat placement at all, and I still don't believe I have the correct bike. I did NOT order a white bike, but they insisted that I had the correct bike.
In addition, i think it would be GREAT to have a female on staff specifically to talk to females about bike seats... it's definitely awkward to discuss feminine discomfort caused by a seat with a male.
Super knowledgeable staff and easy to work with. It was nice to get a text when the work was completed which by the way got completed on time. Thanks, Artie
extremely personable and resourceful maintenance staff
Jimmy was efficient and customer focuses
Everything
They have a reputation of quality that has stood the test of time.
Tuneup and tire replace done a week faster than estimated. Additional purchase of computer and mirror done very well. Young man who did the work was very professional and helpful.
Service is great-friendly and knowledgeable
When I went to go purchase my bike the sales person was very knowledgeable. They helped me choose out the perfect bike for me! Will be back to purchase another.
My son was looking for a bike, Brock our salesman was very helpful and made sure my son had safety equipment on and flashing rear lights for cars to see. We learned what we needed there for a future purchase.