based on 3246 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and helpful staff. Quick service.
Awesome guys
Staff at the store were all courteous, professional, and knowledgeable.
Professional, non-arrogant, friendly, knowledgeable, prompt and responsive sales staff.
Fresh, clean, and healthy store appearance.
The only thing left to wish is for a bit later hours on Sat & Sun (hour or 2).
Everyone was so nice, my bike looks great, definitely go back
Great customer service....guys spent time and explained the different accessories I was looking at. Very helpful and friendly!!
Professional top service team!
Product and Services are very good!!
Improve pricing on parts. I want to support local bike shops, but the pricing of parts is a problem; 70-100% more than buying online?
Very pleased with the quick service on an overhaul of my road bike! Thank you!
Straight up and quick
Serious in how they offer service
The staff was very friendly and helpful. The store was clean and well stocked.
When speaking with the Asst Mgr, he provided a better explanation
Very fast and reasonably priced.
Friendly, enthusiastic staff at Naperville store.
Diagnosed problems, reduced the bill and got the work done ahead of schedule.
Very knowledgeable staff. Wide selection of product
Amazing service all the time
The customer service is very nice.
Great service from Sydney! She was knowledgeable, enthusiastic and did a great job!
Friendly staff, good service, convenient location. Definitely recommend to my friends.
Jim Powell just does a fantastic job with all the repairs and maintenance needed for our bikes. I have a Trek SL7 eTap and truthfully, a lot of mechanics wouldn’t have the experience or acumen to take care of the bike without kind of wondering if they were doing the right thing. But the mechanics also do a great job with more simpler traditional bikes. My daughter had some issues last summer and I brought her bike in and they did a great job getting it back to where it needed to be. It seems like they’re just doing the repairs and upgrades needed for us. Not trying to do replace items that don’t really need to be replaced. On my most recent visit I picked up a pair of shoes. The sales guy didn’t mind waiting on me a few minutes after close as I tried on three or four different pairs.
Great in store advise from people that are very knowledgeable and clearly passionate about biking themselves!
Excellent work
Convenient
Local
Taha was very knowledgeable and friendly in helping me select a bike (Verve 1 Disc) and helmet. The store was flexible with me when it came to picking up my new bike and helmet.
Great experience, and I would look forward to dealing with them in the future.
Beautiful bikes and the best people and service at the Naperville location. Great experience!
Smart, educated staff. Always very helpful.
Quick and efficient
Nice salesman. Friendly and helpful.
Gets things done on time
Great team