based on 2687 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Customer Service experience each and every time I visit the store. Staff are helpful and always friendly.
Fast walk-in service.
Products I had viewed online were in stock and ready to take home. I also had excellent customer service and all my questions were answered.
Great service and good quality bikes
Trrek Service Department always exceeds expectations !!!
Quick, easy, and reasonably priced
Great customer service. Very friendly, knowledgeable and polished team, both sales and services teams.
Trek staff is always so helpful! Mechanics are great as well as the sales staff. Sean the manager s extremely responsive and very patient!!
The young man that helped me was very knowledgeable and he went above and beyond to help me. I appreciate his great customer service.
The people who work there know their products well and give expert advice. I just had mol bike tuned up, and it looks and runs like a brand new bike (It was kind of a mess when I brought it in).
I had a lovely ride home; it left me anxious for Spring and many more pleasant bike rides.
Many thanks,
Carol Richart
I’ve ridden Trek bikes my entire life and I was ready to purchase a new bike. I had never been to the Naperville store and I’m so glad I went there. Erik and his team were very attentive and knowledgeable. I’m so happy with my new FX Sport 5. I highly recommend the Trek of Naperville store. They will definitely be my go to store.
great customer service
Everything
Great product, great staff, great service.
Quality products
Your mechanics do a nice job on repairs and are personal to deal with
Everyone in the shop is friendly
Jim is a class act service manager.
The staff is so friendly and helpful. The bike repair crew describe all the issues they may have found on you bike and seem very honest. Would highly recommend.
Very knowledgeable staff. Very friendly
Friendly personal service.
Love my new bike trainer/ the sales person was very knowledgeable
Exceptional service.
Great products
Prompt, efficient service for maintenance
They’re always great. They go above and beyond.
Bought a bike rack from trek Downers Grove,
Excellent Customer Service.
I’ve been a Trek customer for 13 years in 3 different cities. The products are high quality, and the sales and service staff are very knowledgeable.
Great service. The sales department's knowledge on bike racks helped me select which brand and bike rack model to choose from and provided the reasons for that selection.
Once the purchase was made, the sales department informed me when my bike rack would be delivered and the service department would assemble it for me at no additional charge. When I arrived to get the rack attached to my car hitch, Eric (Trek Bicycle store in Naperville, IL) came out to install it on my vehicle and provided me instructions on how to remove/reinstall the bike rack from the hitch.
Overall, a very positive experience with the entire staff at this store. I HIGHLY RECOMMEND THE PRODUCTS THEY SUPPORT AND MORE IMPORTANTLY THE QUALITY, PROMPTNESS, KNOWLEDGE AND SERVICE THAT THEIR STAFF PROVIDES.
Love the store, best bike shop!
Hi, I purchased a Trek Top Fuel mountain bike in January 2022. Received it in April and rode it all summer. I took it back in January 2023 for a tune up to address some shifting issues.
They took care of the shifting issues quickly at no charge.
Throughout the model selection/purchase process and follow up service/support, the staff has been top notch. They know bikes of all types and have a very nice selection.
There are closer Trek shops to my home but I will continue to do business with them because they care and have great product.
My son and I went to track of Naperville. The sales person was extremely professional and extremely knowledgeable on the bikes know exactly the perfect bike to get my son on highly recommended well priced quick professional service.