based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He was very helpful
Friendly staff, great service (Jim).
High quality, knowledgeable friendly staff
Helpful and knowledgeable, great experience
Good service on simple repairs. Good stock on bike accessories. Friendly and knowledgeable staff.
Assemble bikes correctly the first time so customers don't have to do it at home or return to store for reassemble
Awesome staff and awesome service!
Quick and straightforward service department
My expectations for service were exceeded
Always very kind and knowledgeable.
The service performed on my TREK bikes has been top notch. And while choosing my bikes as well as the components and accessories, I am given great guidance and suggestions from the staff. It’s a great experience every time I visit the store.
The service is clearly at the platinum level
The quality and the warranty.
Great service all the time
The right part, the right quality
Great service, friendly atmosphere and most especially a pleasure to work with.
This is not an accurate number.
I give a 10 out of 10 and am happy with the service i got at the store.
Great people, great services, great products.
Good Service
Electra Townie 7D is great. The employees I interacted were knowledgeable and friendly. I’d definitely recommend them to anyone looking for a great bicycle.
Great sales rep and nice shop
Great products great service
Very friendly
Great customer service, entire team is friendly helpful, enthusiastic, knowledgeable and professional.
The customer service was top notch! Great communication answered every question and concern.
Really helpful, friendly and knowledgeable staff
Your team has taken great care of us ever since we purchased two Trek Verve 2 bikes from you several years ago. If it's an issue I can't handle, I know your service team can and will do it for a good price and in a timely manner. Thanks!
They are wonderful. I walked in asking them specific questions regarding an Adventure Race. They were knid and answered all my questions.
The staff are friendly and knowledgeable. Sean (Shawn?) answered all of my questions and helped me get the right bike for my needs. The bike was ordered and the assembly and pick up turn around was so quick. I was excited to be getting a new bike and it was wonderful that the turnaround time was quicker than I expected. I would definitely go back there and recommend them for your bicycle and accessory purchase.
The people that work in your service department are fantastic. They are always ready to accommodate my needs and fix my bike. Highly recommend this store/shop.