based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sean was very helpful and knowledgeable. I appreciate his patience with my newbie questions.
The Naperville Trek Team was friendly and prompt in performing the necessary services to bicycle. As an added bonus, they thoroughly cleaned it. I did not miss any cycling time while being tuned.
The staff knows their product and what they are selling. They are very helpful and willing to help if you have any doubts or questions.
I have been a customer for many years. Always helpful and good products.
Excellent customer service. The person who help us was very knowledgeable about the products, took a lot of time to explain things and answer questions. We were very happy with our experience.
Friendly and helpful staff. Albin went out of his way to see if my bike's brakes were still under warrantee which I am sure saved me a lot of money.
Great customer service. Fast turn around.
The staff is friendly and professional!
Very helpful!
The employees are friendly and professional. The products I purchase are always top notch. The best bike shop around.
Excellent maintenance service and advice. Well stocked apparel and accessories.
Great products and knowledgeable staff!!
Competent service staff that are always friendly and happy to chat bikes.
I did get a new tire and it was done well, thanks!
The level 2 service seems like a complete waste of money. The drive train was not cleaned at all. It is exactly the same as when I dropped the bike off. The front wheel was not aligned. It is still a little wobbly, exactly the same as when I dropped the bike off. This makes me wonder if anything at all was done as part of this level 2 service. I would hesitate to request service in the future.
Trek of Naperville has a very friendly and knowledgeable staff.
The Crew at this shop gathered together extensive knowhow and perseverance to restore my vintage titanium ride. I am so pleased and impressed with these guys at Naperville Trek
You did a fantastic job servicing my bike.
The service was excellent as always.
Quick and knowledgeable service. Reasonable pricing. Always good work. Thank you!
Friendly and great service.
You have a good products and services
Friendly, efficient service. Techs know their stuff.
Good customer service and discipline
Courteous employees , fair prices, great services
Great Customer Service as usualy
Very knowledgeable staff
Great job! Thanks!
It's all about customer service and Trek Naperville knocks it out of the park. They have become my go-to place for all my biking needs.
Courteous and efficient service
Great staff and fair prices will always be appreciated 👍