based on 2650 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is excellant. Repar team in back are incredibly helpful!
Took 3 tries to pick my bike. Surprise, closed on Wednesday. A retail store? Surprise, don't accept American Express cards. Penny wise & Pound foolish? American Express buyers spend 30% more than other charge cards. Surprise, no we don't take personal checks. Tough to do business. Still going to buy another Trek bike, just not here.
Excellent and knowledgeable service.
Long time Trek user/fan. Really enjoyed interacting with the store staff. Received my bike within the promised timeframe. Will recommend
Professional, yet cool and no nonsense. Trusty partner.
Trek bikes are well made and durable, and for the most part, reasonably priced. They provide excellent repair service in the store and have a very quick turnaround time for repairs
Trek bike mechanic is the best !! Very friendly and helpful. He explained everything up front and got the repairs done ahead of schedule and estimate. Excellent !!
Excellent service team!
First, it is so fancy and light.
Second; when ride this bike so comfortable.
Third; this bike is look good and nice design.
They were very courteous - took great care of my bike & told me what they saw was broken. Great people!
Friendly
When I called to confirm order, whoever I spoke to in sales was very short. When I showed up to get the bike I stood in the front at the desk without anyone tending to me for 5+ mins, when someone did.. they took me to the bike handed me the receipt and said nothing. Very unfriendly staff.
Service people were knowledgeable, professional and fixed the problem the first time.
Trek customer service is spectacular. They explain the parts needed, the cost of each, and they finish when they say they will. I highly recommend them for all your cycling needs! Jan N.
Great bike. Friendly, courteous staff. Service dept turned around my bike in 24hrs.
Take a non trek bike there for service. Service dept is through, does clean work and communicates well.
Came into the store near closing time with two wheels with tires/tubes that I needed installed. I expected to have to drop them off and pick them up later, but the crew took care of installing both new tires/tubes in just a few minutes and I was able to take them home! Great service and very reasonably priced! I'd come back to this shop for anything bike related!
Mac took the time to understand the type of cycling we were targeting and the key features that were important…from there he narrowed down their wide selection to just a few. He his helped dramatically!
As far as Trek, we are return customers, but still took the time to look at the competition. I’m glad we did because it made us more confident in buying Trek again! Mac also took time to fit us for helmets and get them ordered so they’d be ready along with the bikes.
At pickup, the team was awesome as well! Adjusted everything to fit my wife and I…and we found a few more accessories that they added to the bike in real time!
Thanks guys!
Very much
Downers Grove Trek store is fully stocked with everything you can imagine for your bike. Service personal are very knowledgeable and helpful.
Fast and Friendly Service at fair prices.
I used to drive to Lisle for Bicycles, Etc. for bike service, but this is my new favorite place.
Knowledgeable people who take care of you.
Prompt delivery, courteous, knowledgeable about products
Prompt helpful service
Joe took care of my damaged bike, ordered all the parts and got it back to me very quickly
Product was available and repair service wa exceptional .
The grips on my bike were crumbling so I stopped by the Trek store for a replacement. I could have replaced the grips myself but the guy in the back said that he'd do it. He needed to remove the handlebar extensions and adjust the position of the gear shift levers. In less than 15 minutes, the work was done....perfectly. They only charged me $5. It would have taken me much longer. This was a small price to pay for it's being done professionally and in such a short time.
Sean and the Trek of Naperville team are the best.
Always knowledgable and professional.
Third bike I have bought from them in the last 5 years - can recommend them enough!
Jow was knowledgeable and friendly. Very happy with my purchase
The Team is amazing! Great service and product.