based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team at Trek of Naperville are awesome! Very willing to help you understand the products and get started. Top notch service.
They are highly professional experts. Very friendly, very reliable. I wouldn't let any other shop touch my bike.
Albin in their Service department is great! Attentive, communicates, and expeditious! Good dude!
Expert, friendly bike techs—always willing to educate me!
Good service and knowable personnel. Has a nephew purchase a bike there yesterday and was pleased with the sale.
Fast, friendly, efficient and personable.
The best service department
Great problem solvers!!!
Used DG Trek for an annual Winter tuneup of my Xcaliber 7 MTB. Adjusted brakes, gears and cleaned everything. Also saw and recommended new gear chain was very worn which was causing frustrating accidental shifting this past season. Highly recommend their service work...Mike
Very friendly staff and quality service work
Be a little more honest.
Extremely friendly, professional & knowledgeable staff.
Great products and service!
Staffed to support strong customer support for the initial sale, ongoing service, and social/educational offerings. Good customer friendly approach.
Honest and friendly service.
Great people
Very knowledgeable employees
The service dept was very quick and attentive from the time I dropped off my Trek Bike till I picked it up.
I really liked talking to the mechanic in the service / repair area (Frank)
. He explained everything and answered all of my questions. The work was done as promised on time and under estimate
Sean (my sales associate) was so helpful and knowledgeable! I've been to multiple bike shops looking at bikes and after my experience with Sean, I decided to purchase from Trek. I have recommended 2 other people looking for bikes to the shop.
The staff
Service is expensive..
Great responsiveness, friendly service.
Quality, long-lasting and modern looking.
Excellent communication and great service!
Friendly and helpful service every time.
Awesome support, as always. Thanks Albin, Sean, and team!
Well, I like the staff and specifically Naperville Trek’s service people or techs. They are knowledgeable, kind, patient and always willing to help.
Trek’s product line and bikes are definitely not what they used to be and I think with Diamondback, I get much more for my money when I select the mid-range bikes. Overall the quality of accessories and bike components (i.e. shifters, brake handles) has been lacking, and the only reason why I really still own a Trek is the convenience of the store and quality of service, and maybe for sentimental reasons the Wisconsin connection. I think Trek can do much better in design and upgraded components.
Good service and fair prices.
Service was thorough and fast.