based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team that helped me with the completion of my online order did a excellent job!
Friendly, helpful and very knowledgable.
Simply a good product with prompt and courteous service.
The service and knowledge are great.
Customer of the shop for 10 years, awesome LBS !
Great service and team
Service department is dependable and informative.
I have purcase a number of new bicycles over the years for mysel and my grand children. Sales staff and the owner always helful in assisting with making a decision on the "right" bicycle.
Bike is working better than ever! Service group did a great job
Bike repair and maintenance staff is great. Love Jim, the senior guy. Always takes good care of my bike, and let's me know what the kind of work he did. The store is convenient to me in Clarendon Hills, too.
Great personal service.
The service staff is very friendly and helpful they helped me even though I was little late for annual service. My bikes were done on time with excellent service.
The Trek reps in the store were very knowledgeable and helped me make the right choice in a Bike that was a gift. Will be back for a bike of my own soon!
Very efficient servive!
The knowledge and helpful staff were amazing. I took my two sons in and they both came out with bikes that fit them perfectly same day.
people are very nice and service is great!
I used the bike fitting service, and they were very helpful in getting the bike setup for me.
Great customer service and even though my bike wasn’t in store, they ordered it for me and it was ready to pick up in 5 says
The salesperson was very helpful, and didn’t try to upgrade me to a more expensive bike (I already knew the exact model I wanted, when I came to the store), or push any extra services or accessories on me. Overall, a great experience.
Very good service..!
the attendant was eating at the time of the bike pick up, not sure if that caused him been unconftable , he did not ask us if we (my son and myself) have any questions in regards the use of the bike , changing gears , good advises, etc.. I guess he was not in the mood.
the bike so far very good ! my son is very happy!
I have been visiting Naperville Trek for years. The employees are knowledgeable and helpful. They have always done an outstanding job installing add-on's, repairing, replacing tires, tubes, wheels and servicing my 13 year old bike. It's like a new bike when they're done. Their prices are reasonable for the quality work and parts and I never felt pressured to purchase new when something could be repaired. It's the little things that matter as well. I've always found the staff to be friendly and patient.
Adam is an excellent salesperson!!! very knowledgeable...great ssle price on my bike also
Great service and repair. Very timely.
it was a very good visit at the trek bike shop on rt.59. they were very professional and show that feeling in the way they treated their customers and it shows. i feel very happy about the top notch service and can't wait until i can ride my bicycle newly repair and restored to riding in the further days ahead. thank you! Name removed
Made well
Direct and experienced service dept.
Everyone at the Trek Naperville store is friendly and knowledgeable. They have always taken the time to answer my questions. I purchased my bike there and have it serviced as well.
Wide selection.
Knowledgeable staff. Fast and easy.
Nice winter time promotion to get my bike tuned up. Great group of guys and got my bike back in a timely fashion.
Friendly staff and a well-stocked store.