based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great work and completed with a quick turnaround and plenty of communication.
Friendly and knowledgable.
Great service! Fast and friendly.
Blake was soooooo helpful. He was patient, professional and personable. I’ll be back for sure.
The bike is great! Recent service was perfect!
Very knowledgeable, helpful and friendly staff.
Prompt, courteous, and efficient.
Great Staff that are very accommodating.
Friendly & helpful staff
The people
Dependable
Quality of bikes, friendly service
Jesus Saves
Large selection and the best merchandise
The Team is amazing! Great service and product.
Customer service is excellant. Repar team in back are incredibly helpful!
Took 3 tries to pick my bike. Surprise, closed on Wednesday. A retail store? Surprise, don't accept American Express cards. Penny wise & Pound foolish? American Express buyers spend 30% more than other charge cards. Surprise, no we don't take personal checks. Tough to do business. Still going to buy another Trek bike, just not here.
Excellent and knowledgeable service.
Long time Trek user/fan. Really enjoyed interacting with the store staff. Received my bike within the promised timeframe. Will recommend
Professional, yet cool and no nonsense. Trusty partner.
Trek bikes are well made and durable, and for the most part, reasonably priced. They provide excellent repair service in the store and have a very quick turnaround time for repairs
Trek bike mechanic is the best !! Very friendly and helpful. He explained everything up front and got the repairs done ahead of schedule and estimate. Excellent !!
Excellent service team!
First, it is so fancy and light.
Second; when ride this bike so comfortable.
Third; this bike is look good and nice design.
They were very courteous - took great care of my bike & told me what they saw was broken. Great people!
Friendly
When I called to confirm order, whoever I spoke to in sales was very short. When I showed up to get the bike I stood in the front at the desk without anyone tending to me for 5+ mins, when someone did.. they took me to the bike handed me the receipt and said nothing. Very unfriendly staff.
Service people were knowledgeable, professional and fixed the problem the first time.
Trek customer service is spectacular. They explain the parts needed, the cost of each, and they finish when they say they will. I highly recommend them for all your cycling needs! Jan N.
Great bike. Friendly, courteous staff. Service dept turned around my bike in 24hrs.
Nice knowledgeable people