based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Before I even asked someone to bring my Trek bike in from my car (I am 88 & handicapped), a very nice gentleman, as soon as I walked through the front door, asked if he could help me. Together, we unloaded the bike, brought it into the store, and he and three other gentlemen made themselves available to me . . . . . I had six (6) "projects" for them to resolve.
Long story short: I have never had such outstanding customer service in my life! Each gentleman took one of my issues and resolved it with a big smile!
After this contact, Trek of Downers Grove has a new customer for LIFE! Thanks guys! You are the BEST of the BEST! Jim Hagearty
Friendly guys other shop, quick turnaround time on the repair.
Design and quality
The quality of the bikes. Greg was excellent to work with.
Great service and nice staff
Very knowledgeable and friendly. Professional service.
First rate service and sales with an an extremely competent team! Thank you!
BR,
Ed Lange
Always in stock, always ready to help! Thanks Naperville Trek Team
Answered all my questions. Got my bike ready and I was off
Courteous, Helpful Staff and Fair Prices.
Very professional, prompt, pleasant! Thank you, Sean.
Very professional and fixed my bike immediately
Friendly and knowledgeable staff
Friendly and knowledgeable staff.
In-stock accessories.
Friendly, knowledgeable staff. And very patient with novice customers
The mechanics were very helpful and very knowledgeable
friendly, quick
Quality products and service.
Prompt attention, friendly service
Excellent service done in a timely manner. Highly recommended.
No one wanted to help us until I nice young man came out of the service department and helped us. We bought two bikes from him. Your other employees ignored us maybe because they thought we had no money. Don’t judge a book by its cover. We have plenty of money.
great service people
The people are great. They very friendly and educational.
Kids selection
Great people and service
Friendly, timely service and great results.
I needed a spooe replaced urgently and they were able to next day. Couldn't ask for better service from them.
Great service and bikes
The repair was done quickly and the people were extremely helpful.
Overall it was a great experience.
The guys who work there are great. I appreciate the work they provide. Thank you