based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I find you guys helpful and friendly and that counts for a lot. I did find the price for re-assembly of my bike a bit steep since I JUST bought it at the beginning of May. You might find it interesting that the shop where I bought my last road bike (Ecclestone Cycles in Bracebridge) does annual tune-ups no charge in perpetuity! I get it, that it gets me to bring it in and there is usually some repair or fine tuning of some kind. Anyhow, I respect your protocols and will happily use your shop in the future.
Great price on the tire I bought and friendly service, especially from James who helped me out.
Great price, great customer service, beautiful store!
Max was amazing. I was in town for a conference for a few days, came in with a vision and he executed the solution (my first carbon road bike, fully outfitted and ready for pick up). The start of a new chapter with my second duathlon coming up in September. Thank you to Sweet Pete's for a great experience all around. I promise to report back.
Everyone I’ve had the pleasure to work with has been great. Sean and North mostly and recently Ethan. Wonderful place
Thx for contacting me when there was an order mixup. Btw I got the light today and will be able to use it in the 24hr race. Nice.
Quick delivery
Quick and efficient. Great communication
Friendly staff, quick service. Service dept. confirms additional repairs/costs before proceeding. Prices are reasonable. Thanks!
They were super nice and super fast!
Some staff could be more friendly and helpful, though many are excellent.
Great staff.
bike is in excellent shape! practically feels brand new. always a great experience. pls keep it up and give the staff my thanks + kudos
Great selection and very attentive service.
Excellent service and recommendations.
Very happy with our purchase of a great bike and accessories.
We will refer all our friends to Sweet Pete's for their needs. Thanks to Brent for his
friendliness and advice.
Bike arrived in good time, workers weren't scary like at other bike shops
John Fornasier went the extra mile to get me an online item when that item wasn't loading properly in the cart.
Bike Tune-Up - the staff were very communicative and clear. They were helpful when I needed to pick out a new bike seat, and called me to make sure it was ok for them to replace parts. They were up front about pricing and how long things would take. Very professional and dependable. I have always had a good experience with the bike repair staff and recommend Sweet Pete's to friends. I have a friend dropping his bike off on Monday!
Fabulous service with accessories bought here in the past and new ones as well
Easy to deal with, great communication, good product selection, Outstanding customer service
Excellent service! Very helpful with all of my questions. Thanks!
Thanks for the great fenders and bottle cage!!! Delivered quickly and totally intact!
Very friendly and courtesy
knowledgeable and fast.
i was disapointed to eee your cashier take a phone call from a customer while in the middle of helping me cash out. They could have easily told the customer to hold on for a second im just finishing up with a customer. When he took the call he should have told me sorry just one second and then i would have heard him say that to the customer and it would be no stress... to simply communicate nothing and ignore me in the middle of our interaction is sloppy and unprofessional. This guy needs to learn how to work in retail properly... i know that customer service is dead in 2024 but a guy can dream....
Processed on weekend and it was ready to oick up by 5 pm
Fantastic service!
4 people Sat behind the counter. What a joke.
"Customer service" began at point of checkout.
Came in with intent to shop. No greeting, no asking if I needed help. Helped myself.
Quick, friendly, reasonable
Great staff
I have never experienced such amazing customer service anywhere...for anything, as with Sweet Pete's