based on 7256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
what you see is what you get, works for me
The bike still making questionable noise and the shifting was still a little off after derailleur adjustment and hub overhaul.
Terrific service. Knowledgable sales people.
Product quality and prompt service
Amazing service
Great products
FIVE STARS
thank you
Friendly staff, honest advice
Quick service fair price
Well I came in with a quick flat repair , got a lesson in humility from the repair tech on how easy it really is , only to have the flat reoccur a couple of km down the road.
I’ve tried and failed at tire repair myself a few times so I know it happens but the repair dude seemed so intent on showing me how fast he could do it , he seems to have failed to find the culprit piece of metal I noticed within a few seconds of inspecting my actual tire at the side of the road.
To be honest I wouldn’t have said a thing but I got this email literally while waiting for my ride to show up after a 2nd frustrating ride haha
Great sales and service.
Absolutely the best customer service around
Amazing customer service, shipping was fast and appreciated the personal email from the staff with instructions etc.
Good selection of parts
I placed the order on Sunday night and the product arrived on Tuesday.
decent price, great employees, nice store
First impression - staff member was not warm and inviting to the store. When asked about discount on accessories if I purchase a $2000 bike, only deal he was sticking to was I had to buy 5 items in order to receive 10% off. I felt agent was a bit snappy after I stated that bike shop next door gives 10% regardless of purchasing one accessory or more.
So first impression is I didn’t feel like buying a bike there because I felt this staff member did not give me incentive to do so.
I took my bike in for a grinding sound and the pedal not cranking properly. ~$90 later the pedal cranked but the sound was still there. I brought it in again and they tried other things that didn’t fix the problem at all and I was charged another $80 and told the back brake couldn’t be fixed so essentially I’ll have to throw the bike out after 3 years. Had I known I wouldn’t have dumped another $80+ into the bike. Generally I have good experiences with you guys but for this fix it hasn’t been great, plus you sold me this crappy bike to begin with - a truly awful brand that won’t last even a quarter as long as my previous bike. Overall I appreciate having a neighborhood bike mechanic and you’ve done little things for free for me like pulling the wheel back when the chain falls off and I appreciate that too. I just wish I’d put the $170 towards a new bike but money comes and money goes as the Russians say.
Knowledgeable. Wide variety of gear for various styles and disciplines. If you don't have it you can still probably get it. Helpful, friendly.
Great service! Helpful agent and very efficient delivery of the part I needed.
Will be sharing my very positive experience with friends!!
(⭐1/5 stars) Disorganized click-and-collect and poor service.I placed an online order for a small part and waited 24 hours for a pickup confirmation. When I arrived, the initial staff member had to huddle with two or three others just to figure out how to process a basic pickup. While they were courteous, they were clearly exhausted and untrained on the system.Trying to maximize my visit, I asked for the price and availability of headset bearings for the road bike I had right there with me. I was brushed off and sent to the service desk, where I was told, "That's not enough information."When a second staff member went to the back, they brought out two complete headsets and began disassembling them just to figure out what I needed. For reference, modern road bikes almost universally use standard sizes (like an IS41 upper or IS52 lower). It shouldn't take four different employees to handle a basic bearing inquiry. To make matters worse, another staff member emerged from the back and defensively asked, "What's going on today?"—which felt entirely like a rude "What's your problem?" By the time my original online order was finally found, I was so frustrated that I took my paper bag and left without the bearings. I won't frequent a store that treats paying customers so curtly. Nothing you can do, you simply lost a customer and an opportunity at Cross-selling. "Cross-selling is a sales technique where a business encourages a customer to buy related or complementary products or services in addition to their main purchase".
Wonder Customer service!
great deal and quick turnaround on online order
We get all of our bike related stuff at Sweet Pete's. Amazing quality and service and I trust them when we need advice. They know bikes and want their customers to get the best products.
We have shopped there for many years including when our children were much younger and have never been steered wrong!!
The rep was super friendly and knowledgeable.
Better selection of women’s clothing at a more affordable price
Walked in with an issue with my bike and got it resolved same day without an appointment. Price was also very reasonable
Great variety and quality. Knowledgeable staff.
The staff was clear what was the problem with my bike and how to fix it. The bike is running great now after the service.
Great service, selection. Nice people.
The people were friendly and did the repair quickly.
Knowledgeable people and very helpful