based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, parts I wanted were in stock.
Customer service is a class act 100%. Happy to purchase what I needed, after consultation to determine that with the knowledgeable, cheerful, personable staff who helped me problem-solve. Great that I was able to have all my questions patiently answered in a manner like Sweet Pete's staff was part of my 'team'.
I'm just sad I don't live in T.O. anymore and am unable to utilize Sweet Pete's repair shop services.
Amazing service
Quality of the bike service, and friendliness of the customer service
Excellent, patient, and knowledgeable advice!
Luna did a wonderful job helping me try on shoes. They’re a hard worker and deserve a raise.
Easy and fast! :)
fair and professional
Great selection, excellent communication and fast shipping.
Additionally, an owner who remains a legend at his Alma Mater, spoken of to this day with great reverence. Greatly missed in New Scotland...
All Hail Lou Nilly!!!
I dealt with two staff... both were friendly, knowledgeable and helpful.
I live and work near your store and the convenience of shopping nearby saves me lots of time.
You offer great products that no else close to me even offers. The service I have received so far has been great.
Friendly and informative staff and great service
Purchase was shipped quickly and delivery was communicated very well
You stock the products I seek and delivery is prompt.
Really great, nice, professional people. I love my Trek bike and how kind people are there. They really go the extra mile.
Great service and bike fitter.
Brent was super helpful!!
Friendly and helpful service advisors.
An AMAZING repair and overhaul thank you!
Repairs performed competently and quickly at a fair price.
-No employees approached me to see if I needed help with anything and I waited an estimated ~12 mins so that I could poach someone who had just finished helping another customer; I was specifically looking for someone to help me locate a product I saw online but could not locate on the shopfloor
-That said, the experience drastically improved from there as the young man who answered my questions and made suggestions assisted me
-This person was extremely knowledgeable about the different types of bikes and was easily able to give comprehensive answers to the few questions that I did have
Great people there, helped me a lot to choose the right size for my son. Let him choose his color and offered to put together the bike for us. Great experience!
Variety, quality and fast service
Every time I bring a bike in for tune-up, somewhat minor issues remain. E.g. Lower/lowest gears still not shifting smoothly, even after being serviced or with parts changed.
Good selection, super quick in-store pickup!
I always enjoy coming to your store, the staff and cordial and knowledgable.
thank you and keep up the good work.
Great selection, fair prices and quick delivery.
A good solid bike shop to start with, but my recent experience was good enough for a Facebook post: https://www.facebook.com/First name removed.Last name removed.7524/posts/Phone number removedPhone number removed
overcharged. The item I purchased said $36 and I was charge $45.19