based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, attentive and professional staff
Easy peasy lemon squeezeeee. Found what I needed, arrived well packaged. Happy customer!
The staff are professional, eager to help and knowledgeable
I experienced great customer service.
Staff are always kind and genuine
Got the thing I needed quickly and with no fuss
- great service and knowledgeable!
Tüvi’s friendliness is beyond expectation. A gem of a human.
Friendly staff and very helpful members of the service team
Service has been top notch. Brent has taken great care of us and I definitely be using Petes for all our biking needs moving fwd.
Everyone is super friendly and knowledgeable.
Very quick response to inquiries. Very friendly and knowledgeable staff.
Fast friendly knowledgeable service.
Team was very supportive and accommodating of my special health needs and really knew their stuff. They worked hard to put together a great deal as well. Didn’t move forward simply because the bike I want is just too expensive for my budget.
Great service. Thank you.
They fixed my bike; cost was reasonable, communication after it was fixed was good.
Highly recommend Sweet Pete’s! There were a few adjustments that needed to be made to my order, but John emailed me to keep me in the loop and ensure I was happy with the updates. Excellent communication and I really appreciated the thoughtful notifications. Thank you very much to John and all the staff at Sweet Pete’s!
The service I have received from Brent is second to none. It is so superior to my local bike shop in Newfoundland, which I have used for 40 years, that I am flying up to Toronto to buy my next bike from Brent and then cycle it home!
Received my dx 1000 bike lock in 2 days. Great service .
Very knowledgeable and friendly staff. Great service.
Easy access, lots of inventory, effective layout of products, helpful, pleasant and patient employees.
friendly and knowledgable staff. I've received superb service every single time
I was looking for a smartphone drybag. It would’ve been nice if you had the various sizes in stock so I could have chosen easily the one I need rather than having to take a guess online. Also looking for a cycling rain jacket – there weren’t very many options.
Great product selection and very helpful staff!! I appreciate the installation of parts purchased as well!! 5 star service!
Rude people, just cannot bear them.
I didn't had a choice so got the 2nd bike from them but Trek people are best and will only deal with them directly.
Racist people out in Sweet pete, atleast the one i we dealt with.
Fast shipping.
The fist person approached at cash desk asking about a product told me ( a younger Asian guy ) he really didn’t know about product and I should speak to someone in service shop . The woman who rang me up when I found the product was very nice as was the young woman in the service shop . My view is you should have someone at front desk who doesn’t know about products as it give bad first impression.
Great products, and friendly service!
Great selection, and super helpful staff
Quick, friendly service.