based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tuvi (not sure of the spelling) was a fantastic sales rep for me and my husband! He was very friendly, approachable and knowledgeable. I bought a new Trek Dual Sport+ bike. He helped me to find good accessories to go with it and offer a nice discount. Even though my husband ended up not buying a bike, at least he got a feel for the electric bikes available and what he needs to consider. Tuvi was very patient with us, we never felt pressured to make a decision. I greatly appreciate getting included service to install the bike accessories so I wouldn't need to figure out how to do that myself. The store seems to be all about quality bikes, not cheap ones that would fall apart. They're all good, reliable brands. Overall I had a great experience there!
friendly service. Ample products to chose from.
professional, quick, and knowledgeable!
Great service, knowledgeable and helpful staff!
Quick service. Very clear explanation of additional work and parts to be replaced. Courteous staff. No nonsense.
Thanks
Sweet Pete's has been my local shop for over 10 years. The staff are amazing! Mechanics are extremely knowledgeable and honest.
I had a slight mix-up when I inquired about a repair to a derailleur - I was taking about the front and you thought I was referring to the rear. That said, when I arrived, you indicated that there would be supply problem and at first said that the repair couldn’t be done….but then your team got into problem solving mode and came up with a solution. The important thing to me was that I had been to another store and they could not come up with a solution….but you did. And then it was done quicker than anticipated. So….solution oriented. Delivered on time and the bike works like a charm. So I am very satisfied…..should have come to you first….
The staff are friendly and knowledgeable. The service is fast and reliable.
Great prompt service! Would definitely recommend and order again.
Were very helpful, did not "upsell" and stood by agreement to install rear rack
I asked for a quote that included replacing my rear cassette and was upsold with a quote that included a cassette with a different number of gears and a much larger lowest gear, which required a new derailleur and a new integrated shifter/brake housing - the resulting upsell would have cost more than the bike did in the first place. So I brought the bike to a competitor's shop and have told several friends about your iffy practices.
Excellent Customer Service
Very helpful service
Good selection and prices. Nice to buy from a Canadian retailer.
Bike techs kept me up to date on the progress of my repair, letting me know any issues that they ran into.
On site knowledgeable service and good selection of bikes and accessories.
Great value in sales.
I have been having my bike serviced at Sweet Pete's for more than 10 years...the best!
Brent Robinson possesses deep knowledge about the range of e-bikes that Sweet Pete's carries. He provided excellent customer service: adjusting the bikes to fit for test rides; trusting us with the e-bikes to ride around the block.
Carry a wide range of e-bikes in inventory.
Competitive pricing.
Post-sales service.
You have provided straight forward advise when requested. Delivery dates have been accurate even when they are longer than I'd like. You represent a company (Trek) that has an excellent industry rep for their warranty support (I have used it). You listen to my cycling chatter ;)
Good quality, friendly and professional.
Tuvi was very helpful!
Ethan is terrific!
Always friendly, helpful, knowledgeable staff. The store has great selection, especially for female cyclists. Sweet Petes manages to stock bikes and gear for both commuter cyclists and recreational riders.
Great, fast service and very reasonably priced
I liked that the product did not take too long to get the pick up notification and that it took seconds to pick it up from the store.
Fast and easy to buy!
Personalized service and all products carried are from leading brands.
Fast service
Knowledgeable and friendly staff. Bike was assembled and ready for pick up within 24 hours of payment which is very important from a customer service perspective.