based on 6735 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good selection, great deals, fast shipping, and got exactly what I ordered.
Excellent customer service. Great selection of quality bikes and accessories.
ordered a helmet off the website and wasn't notified that the order (apparently) has been cancelled.
Great staff
Super friendly and professional. Actually what you to love your bike, amd not just about making a sale. Brent is awesome.
Work is always very well done and performed in a timely fashion.
Great products and fast shipping
I love this store, great service and very friendly and knowledgeable staff. Thank you!
Fair prices knowledgeable staff, good service.
Amazing shop and great staff. Trustworthy and interested in my riding not just pushing product.
Order was delivered promptly. no issues at all. i would order online agin.
Staff are always friendly and super helpful.
The man at the shop was nice.
Very prompt, helpful and accommodating.
Service and general knowledge of the things to repair.
It’s great
not much, bike service was great
Price was better than other places for the same item, and delivery was quick and accurate. Thanks!
North was super friendly and provided great service. Thanks for all your help!
Although I have been infrequent in buying from Sweet Pete's online store, I find myself to keep coming back because when the customer service and prices have been excellent. The packaging and tracking has been done with care and if there is an issue it has always been resolved to satisfaction. For these reasons, they will always be on my list. Highly recommended.
Selection and knowledge
I unfortunately needed to submit a warranty claim on a recently purchased Trek bike. Trek honoured the warranty and Sean made the claim process as easy as could be expected.
Sean kept me informed throughout the process and transferred over my parts to the new frame.
Friendly, efficient, and helpful. Also they have a massive inventory to choose from
Plenty of product to choose from. The sales staff is knowledgeable and easy to talk with. Everyone is friendly and helpful
Marshall asked what kind of riding I did and then setup 5 suitable bikes/sizes for me to try on the indoor trainer. Just superb customer service!! I went to other stores before coming to you & you were really outstanding.
I dropped in without an appointment for help with tires that were not seated properly. The mechanic promptly solved the problem and I was not charged for labour. The mechanic advised new rotors. I was given advice re: options and a recommendation based on my needs. No attempt to upsell to performance rotors for my commuter bike. Great price for the rotors!
Knowledgeable and helpful staff!
Staff are friendly and attentive (I stopped going to my previous bike shop because I was often ignored). Service was quick and well done!
Free shipping on smaller orders.
A sticker in the box.
An honestly most of my family wouldn't go to Sweet Pete's because we'd be looking for $800 - $1200 bikes
However, the online selection was good, the website was good to navigate, the branding is ok and the delivery was prompt. Way to go.
Hi, I’m very satisfied with my purchase and the delivery service. I took out 1 point because I didn’t received a purchase confirmation and shipping notification email. I will visit your store again when needed. Thanks