based on 6782 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great and knowledgeable staff, good stock.
Live in Manitoba and was shopping online for bike bells. Found your website to be nicely laid out and easy to navigate. You had the product I wanted and the pricing was great, which included shipping!
Thank you!
Great election of bikes and all the staff were super patient and helpful
I really appreciate that when I got a flat tire half a block from your shop after closing the staff member let me in to leave my bike there overnight as otherwise it would have been left on the street and subject to theft. The flat tire was repaired the next day. Very kind. Thank you.
I had just bought a rear bike rack and was trying to install it in the store, when one of the staff came by and mentioned it wasn't really the right rack-- ha and that i was installing it wrong lol. I was a lil flustured/embarassed, but he was very civilized yet efficient about it, and I really appreciated that. he encouraged me to exchange it even though i'd taken off the packaging.
-- hes very talland lean-- and had helped me out with some decision making another time . Anyways he was great-- so thanks!
there were only two options available that I saw for rear racks, but its spring so Im sure options have been selling fast
Great stock and a lot of selection. Staff was very helpful in recommending me what I needed.
Fair prices. Great service
Customer service was outstanding - Marshall was very knowledgeable and professional.
I ordered my items on Monday and the post office delivered them on Wednesday. I was thinking it would take a few more days longer than that, which would have been okay.
Excellent customer service. Very professional and more patient than one would expect.
10/10 would recommend.
Good service and knowledgeable staff.
Got my flat fixed, the mechanic is great!
Excellent customer service and a great vibe!
they're good people and have good prices
Nice salesperson, professionalism and capacity to listen and understand customer’s expectations.
Wide selection of products and friendly staff.
Mitch was amazing, knew his stuff and recommended the right stuff for me and my bike. Great service all around.
I was switching my road bike into tubeless for the first time, and I had a lot of questions, which I believe Tyler…? Answered well enough.
However, when I picked up the bike, it immediately felt the tire pressure, and mentioner it felt low. Noticeably low. He recommended I try it first, which I did today, five days later, and sure enough, the tire pressure was too low.
I understand the idea of trying the bike for the first time with tubeless, but in the shop, they felt really low, and I felt my comment was dismissed.
When I rode today for the first time, the bike felt slow and “off”… the tire pressure was definitely too low.
I bought a cartridge when I picked up the bike, but as I said, this is my first experience with tubeless and was led to believe this was normal. What I felt today can’t be normal for tubeless.
I guess I will pump the tires a little a try that, but… I spent more than $400 for this, and am left feeling unsure.
Not what I expected..
Fast, painless and a good price.
thank you for the great service. very efficient
Your staff didn’t understand the problem with having a pro-Palestinian flag displayed while claiming to be “inclusive”
And then were indignant about it.
Quick and friendly customer service.
Smart thoughtful advice that helped me genuinely solve a problem (rather than just going for the upsell)
Had a great new bike day experience this weekend
- Pete’s had one of the last of the bikes I wanted in stock in the province. (Domane AL5)
- I bought it online after midnight Friday to secure the purchase, as I was busy Sat am
- they emailed me when the bike was ready Sat afternoon
- they helped me choose a new style of pedal SPD/flats and installed them, including pins
- offered to give me some credit when I asked about swapping wheels or tires before using the stock ones
- when I bought bigger tires they installed them and also swapped out the tubes for bigger ones
I appreciate the zero cost tube swap and no labour charge on the tire purchase
- I was already a Pete’s customer, but I will be recommending them for new bike shopping and telling my happy purchase story
Great sales reps. I've bought two MTBs from Pete's and every time I do, I am grateful for the help and knowledge demonstrated by the guys that work there. The bike models are always in stock and in my size. Helped get my partner their first gravel bike too. Thanks for all the help!
Knowledgeable and friendly staff help you feel welcome regardless of how long you've been riding or what kind of bike gets you there.
Very friendly and accommodating service. Professional and great work!
Came in with a brake issue on my relatively new bike. Was immediately assisted with understanding and expertise. Entire brake system replaced as part of the warranty program within 24 hours. Excellent service!
Good price and service. Nice turnaround for online order.
Very helpful, lots of selection, knowledgeable, nice clean well organized store