based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good people in the store. I had some problems with a recent purchase and they corrected it right away.
Amazing, unprecedented customer service, better than anywhere else I have ever seen. These folks really care. Brent (the store manager) is exceptional. I will bring all my bike business here to this store, would not go anywhere else. Thank you, Brent, for your care and customer service!
Friendly and knowledgeable staff, fair prices, great bikes and service!
Fast accurate shipping. Would have been better if there were discounts available.
Great people.
Good selection! Odd there weren't price tags on all the shoes though
Great service
I've ordered a bike from them and so far I ve received stellar service. They are making sure everything is right. I am confident that I will receive a great bike from them.
The service was efficient (drop off & pick up within 24h).
Customer service was great: professional, knowledgeable, and patient. All questions were answered. The preassessed price limit was kept.
Excellent products. Good prices. Terrific knowledgeable staff.
Phone support with Marshall who found the helmet liner was great, then order shipped following day and arrived overnight in Ottawa. Thank you!
Bike techs were knowledgable and communicated well. Also, took care of my bike setup with accessories very quickly. Thanks!
Reasonable pricing, friendly staff
Très bon service après-vente. Envoie rapide.
Don’t know your products. Your service was friendly and flexible.
Super nice store!
Just received the bike bag that I ordered. Excellent service. I was able to track the parcel and knew it would arrive today.
Local and good service
The wide variety and the comforting knowledge that anything I buy is backed the full integrity of Sweet Pete. I wouldnt go anywhere else.
The service and advice from Max was above and beyond my expectations. Thank you!
I'm very happy with my purchase. The staffs were friendly.
You didn't disappoint. SP has good products and services bikes well. Customer service doesn't seem to be the top priority though, and the products seem to be mid to high price range. Earning my recommendation takes more - I don't often recommend businesses. I'll keep coming back, though
Nice new open space in store. Very friendly and patient staff.
Great service! I was happy that they gave me recommendations and were upfront about the bike not being in the best condition. Would like signage in the shop because I was a bit confused on where the service area was.
Really fast service and quality work. Bike feels great.
Great products, very good prices, helpful staff!
I received a quick respond to all my questions. This was a nice purchase experience.
I appreciated that the staff were able to fit me in for an urgent repair the same day I phoned, and then fixed my bike within a couple of hours that day. They diagnosed the problem and corrected it. The charge was very reasonable. The bike is working well now.
I point out that I was supposed to receive a text when the bike was ready, but this didn't happen. Fortunately, I went back to the store to check on its status and found that it was in fact ready.
Well-informed staff, not pushy, friendly, and informative.
Good product selection and service.