based on 7256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, thoughtful, considered issues and fixes I hadn’t articulated.
Attentive service
Placed an online order and dealt via email. Very nice group. Took care of my order promptly and shipped out fast! Also offered assistance with the parts i bought should I need it!
Will buy from again for sure!
-First name removed
Jordon was excellent, team was great, store felt inviting.
Brent and the whole team were awesome! I had a couple of issues with the bike on delivery (related to assembly, stuff happens, no big deal…) and they made all of them right very quickly, even improving the fit of the bike a bit in the process. It’s when the unexpected happens that the great shops differentiate themselves from the rest, like in this situation. Absolutely loving the new Kona and would highly recommend Sweet Pete’s to my friends and family.
Thanks a bunch,
Chris
V friendly and helpful. Had what I was looking for but impressed at the the number of other bikes availsble
Sélection is good
Excellent knowledgeable friendly staff.
Great service and friendly staff!
I like that their website has all parts in stock and service desk is knowledgeable.
Great attitude, kind, knowledgeable, supportive and speedy! Thanks so much for your great service as always
genuinely liked all staff i dealt with. from phone to in person. they had the perfect mix of helpful without being pushy.
was first in line at the rental bike sale, bought one there.
highly recommend to others and I will likely be back for a bike fitting.
my only complaint is that winter is arriving and I wont be able to ride my bike as much.
Great team! Very helpful
The product in website was not the same as the one that arrived. So had to return it. Asked for copper but received brass.
Great Service. Friendly. Knowledgeable. Fast turnaround.
Great service on a bike fit by Mitchell.
Service was quick, and the customer service was friendly. Prices seemed average compared to what I found elsewhere and there was a variety of stock to choose from. I go to them for service about once a year.
Everything from start to finish was top notch. Really happy I got to deal with Oliver. He was great! Friendly, knowledgeable, really cared that we get the right bike for our little girl. It was her first bicycle and, both my wife and I felt Oliver wanted everything to be perfect.
Thank you to Oliver and Sweet Pete's!
Great selection of bikes and accessories. Oliver was very helpful and took the time to explain the basics of roadbikes to me, who was just looking to get into the sport and hobby.
Wonderful experience, everything went so smooth, from booking online to getting the bike in the shop & returning it. Made my day in Toronto!!!
Amazing correspondence and service when a problem arose, great experience all around!
great service and responsiveness
Friendly, helpful knowledgeable people!
It was quick, swift, great communication during. Thanks I’ll definitely come back and defiantly recommend!
Fast delivery time
Great, thoughtful service
Easy to get to on Bloor West. Good selection of clothing, parts, and accessories. Staff are empowered to make decisions when needed.
You guys didn't do anything wrong I live in British Columbia, and I foolishly ordered a part from you guys in Ontario. It really shouldn't be your responsibility to cover the entire country. I'm not putting a negative review. Because you guys did anything wrong. Everything was above board and it showed up when it said it would.
I was initially going to give you guys a 0 because I'm very unlikely to recommend you to any of my friends, but it feels unfair to your overall score to do so. So I'm giving you a 10, but adding this caveat.
Super knowledgeable, helpful, and friendly staff. A great selection of quality products.
Great experience buying my Trek Sport AL 3. The Wolf Tooth T36 chainring was installed perfectly (no extra charge). When my panniers didn't fit well on the original rear rack, they offered an alternative and installed it at no extra charge. Friendly, professional, and genuinely helpful service throughout. Highly recommended!