based on 6782 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sour Pete is the best!
Loved everything!
Everyone I've dealt with has been knowledgeable, helpful and friendly.
Knowledge friendly staff without the "bike store attitude".
Great selection, good prices, and still aiming to provide good service amidst COVID
Your knowledge of bikes
knowledgeable....dropped off bike at my home....no negative input
The price and the environmental sustainability of some products
I selected a 10 and it looks like it's choosing 8 for me...
Everything. I’ll never go to any other bike shop. Plain and simple. Between the helpful staff, the good products and the excellent repairs, I’ve never had a bad experience in your store
Quick repair , friendly staff... happy camper.
Fantastic, friendly, knowledgeable
Had a great experience with Rob at Sweet Pete's. Even though I couldn't physically see or try the bike before buying, he was able to compare and contrast it to my current bike and give me confidence that I was making the right decision. The bike was ready for me quickly and I'm now out on the trails sporting a Sweet new ride!!
Quick, helpful, honest email responses. Always have had friendly knowledgeable service!
The order is not yet delivered. It’s been over 2 and a half weeks. Your website was sending me emails about items in my cart that was not there. 2020 is the year of e-commerce you guys need to catch up.
Everything was amazing, but especially the advice and communication over email. I'd recommend Sweet Pete's to anyone.
You guys were super friendly! I'm just starting to ride for the first time since I was a kid and I was worried I would feel judged. Thank you for making me feel welcome!
Guys were very nice and helpful!
everything!! i’ve been buying your bikes (and accessories) for years - both the products and service always exceed expectations.. keep it up!! :))
Eliminate covid19 and get me back to work.
The shipping took a while but I think that's totally expected in current times :)
You have products that I ordered in stock in your store so I could receive them quickly. Online ordering was very easy. Pickup service at the store was very pleasant. I would definitely come here again for all my biking needs!
Good bikes great service
Website was easy to navigate, communication through email was concise, and my wait time to pick up was fast. Great product! Appreciate the safety precautions as well.
Love my new bike and the service was excellent!
Quick response and resolution when there was a stock error. Received the item shortly after.
The service was great - very helpful and timely responses.
The online ordering process was great, but it took almost a month to arrive. It should have been much clearer during the ordering process as it didn't meet my expectation.
Staff were very helpful.
The service is impeccable! Sweet Petes is the best bicycle shop in Toronto and they always do their best to make every customer feel special