based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service
The whole process went great, however purolator told me they delivered my bag, and they did not, so now I have to go through a whole review process with them to find out what happened.
local store, good online selection, good ui/uix for online ordering (find what I want fast and buy it). Also, the selection is good but not great. I was willing to pay more to buy from a local shop, but ended up buying some things from another online retailer because they had more of the items I was looking for.
Customer Care
Knowledgeable, unpretentious staff.
very good service
A great all round shop. The folks at Sweet Pete's are honest, helpful, and always fair.
Nice people operating under Covid protective measures and making it all work relatively easily.
Not sure! I just started buying from you, as I'm local to your store, and have used the Store Pickup option just once!
That being said, your pricing and selection is competitive, and given the option, I'd much rather support local.
I'd love to be able to browse your bricks-and-mortar store, but we will have to wait until the pandemic passes for that.
In the meantime, I'm dropping by to pick up another order! :-)
Helpful staff, curbside pickup was great.
Emma was awesome with updates, bike is riding awesome
The turn around time was quick! Staff was friendly. My bike tune up was great. Rode 18 km right after to check the tune up and it went well. Im a happy customer. =)
Good balance of information vs. opinion in terms of sales. Service is friendly and solid.
Very helpful and service minded!
Efficient and professional service.
Received a wonderful experience during this crazy time. Will definitely come back for my bike needs
Friendly and fast turn around for my bike tune up. Didn’t try to sell a bunch of new parts like Curbside ALWAYS does when I get a tune up there. I prefer Sweet Pete’s now. Cheers!
Great shop!
Everyone was really helpful and pleasant to talk to! The quality of service was also very good!
Customer service was relaxed and knowledgeable
I feel staff could be friendlier. I was not made to feel that my business was appreciated after spending over $300 at your store. You would think during this pandemic when people are struggling with their businesses that retailers would try extra hard to convince people to come back.
Great website, easy to order, quick response time to pick up order
Thanks
The service is sweet.
It’s a tough time to be doing business. I really get like the staff did their best to make it a great experience. Keep up the good work.
Service was quick and friendly.
Get in touch and I'd be happy to talk about it.
Great service even during a pandemic. Replies to emails promptly and very accommodating. Cheers!
Price was good... delivery time was good 👍🏾
Online order return/refund could be improved for online orders. It took several emails back & forth to figure out how to do... if/when the returned item was received, if/when the refund would happen etc..
It would be nice if the store without customer asking for...
1) sent instructions on how to do the return & refund when requested
2) informed customer when the returned item was received
3) informed customer that the refund was completed and when to expect funds back in account.. through customer service channel, and to expect (look for) a notice from the financial system..
Seems the refund system is different from the customer service system... so those two things ended up in two different email threads (refund notice ended up in junk mail too) would be good for customer service to also notified customer to expect email from financial system and set expectation of approx. when things will happen etc..
Thanks guys!... it all ended up good and I got the stuff I wanted!
Our bikes were a bit delayed from the anticipated pick up time (2-3 days). I appreciated that Emma was helpful and prompt in her oversight of the service being done at the 517 bloor location and answered our inquiries. Many thanks. Always great service.
First of all, I liked the fact that you had the bike that I wanted since most of the bike shops are running out of stock. Then, you prepped my order timely and have to give special thanks for Ian for his great communication and support.