based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Really enjoyed the amazing customer service (Brent was super quick with email responses to my questions). The item I needed was in stock very quickly and was easy to pick up and pay for during COVID.
Great selection, fast delivery
You did an incredible job pulling together my multiple orders into one single amazing bike I can't wait to ride more. Took it out for a short spin the other day on a cold one and it was awesome - only minor tweaks needed but everything functioned perfect. Accessories installed brilliantly, bike in great shape arriving, delivery right to my door. Answered all of my emails (annoying as they were) quickly and with patience. Couldn't recommend more!
I like to support Sweet Petes because it is a local business, because its has institutional longevity, and because its prices and services are competitive compared to the other local bike shops. The people who work there are also very good.
everything very good. thanks
Ian caught a mistake I made while ordering, worked with me to rectify the situation. Super happy with the customer service!
Fast shipping. Emailed to follow up and provide me updates regarding my order. Friendly service. A+
I loved the customer service over Covid
Friendly service
Staff engagement.
It was quick and efficient.
Offered a variety of items that everyone needed, some of the employees need to smile more and not look so serious. doing a good job serving clients under the circumstance
Considering the circumstances we are all dealing with I thought the service was excellent
During this pandemic, the team was professional and responsive and a lot of products which gives me a lot of options.
We love the organized shop, the friendly atmosphere, and the excellent product selection of Sweet Pete's! Happy to have this shop in our neighbourhood. :)
Good compliment and pricing
Hi, I very appreciate your web site, it's easy to use and very fast you reply to confirm my order.
Thank you!
No improvement needed
The service via Rob is excellent and he is very knowledgeable!!
Quick efficient service! Exactly what I needed. Thanks!
Everything seemed to work OK, given the covid-19 circumstances. Could have used some more details about what services are (or are not) offered post-purchase.
Staff was very friendly and about as helpful as they could have been.
Lack of communication.
Wasn’t very welcoming
Very much appreciated that you were open during COVID and all the precautions that were taken to keep staff and customers safe. The work was excellent and the bikes are running great! It perhaps seemed a little expensive, but we attributed that to small local bike shop having different finances than larger chains. AND we are certainly willing to pay a little more to have a great bike shop in the neighbourhood. Keep up the awesome work!!
Staff is knowledgeable, very friendly and the customer service support is top-notch!
Fast and parts in stock
Great friendly responsive service.
super pragmatic and helpful staff, both for online and in person
No comment
Can't say there was anything special with my experience other than a few items i had not seen elsewhere.