based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good products and great customer service!
Seems like good prices.
Shipping seems reasonable as well
Good range of product selection
It’s been 3 days since I just spent just over $5000.00 on 2 brand new Trek bicycles and 2 new helmets and to my disappointment the experience was way below my expectations.
After getting home and unloading the bikes from my vehicle I noticed random grease makes all over both bikes. Upon taking a closer look me and my girlfriend found grease and oil marks all over the tires, frame and seat areas. We spent about 1 hour removing all the stains from the bikes and couldn’t believe the sloppy mishandling of the bikes. Especially on the seats!
After going out for our first ride we discovered both bikes where also poorly tuned and setup. 1 bike continually skips when it’s in the tightest gear and can’t be kept in that gear. I need to bring up the gear in order to illuminate the continuous skipping. On the same bike the rear brake is also extremely soft and gummy when being applied. It takes way to much effort to engage the rear brake and finding that I have to over compensate by over using the front brake more than normal.
The second bike makes this horrible, loud sound when applying the rear brake as if something isn’t working and causes the bike to vibrate.
I am fully aware there is a break in period for the bikes and parts but both bikes are just way out of whack the way they ride as being brand new. I’ve owned 2 previous Trek bicycles (Trek 4500 mountain bikes) that I purchased brand new and neither one had any of these issues when delivered to me.
I am an intermediate mountain biker and have owned TREK bicycles all my life. These 2 new bikes I just purchased 3 days ago where my first real serous investment in the TREK family of bikes and just couldn’t believe the condition of how the bikes where delivered to me. Apparently “brand new” condition. Both new bikes are poorly tuned and poorly setup and full of grease stains. Truly unacceptable service, especially after I spent $5000.00. Awful experience and extremely disappointed in this location!
I’m waiting about 1 week or so in hopes that some of the problems go away or to see what other issues arise, but ultimately considering returning my purchase all together.
Great service
Professional, knowledgeable, friendly.
High-quality equipment for kids. Lots of options at different price points. Trusted name brands with high safety standards. Good colour options. Excellent customer service (emails and pick ups during covid19).
Always hapy to answer your questions
Top service
Very easy process to pick up. Staff Member was kind and following proper safety and distancing measures.
Customer service is superb.
test rides during covid
Friendly and approachable staff who were knowledgeable about the products, and the bike is in great condition. Thanks for staying open!
Quick, friendly, well-priced
the email service.! You ask a question and sweet Pete answers back!!!
Speedy and good quality service. Always competitively priced as well!
Super friendly and accommodating even with the virus situation we find ourselves in. Great knowledge and naturally fantastic product. Wish I was able to browse the stock in person but they were great in accommodating.
Great service. At this time especially, the response by email had been great
The products I was looking for were easy to find on the website. The website has an easy to use format which makes hunting through the inventory a breeze. Very wide selection of offerings!
Very friendly people. Everyone has great knowledge and will provide with best products required.
Efficient pick up process with Covid - received an email with instructions on how to pick up and it was very efficient
Friendly people, great selection of bikes and products
Product was available and works for my bike. Customer Service were prompt and helpful.
The team was awesome! Super helpful & quick.
The staff is phenomenal
The whole experience of shopping for my new bike at Sweet Pete’s was great! Ordering my bike was easy online. Sweet Pete’s communicated by email telling me when I can expect my bike to be ready. When I got to the shop, in the midst of the pandemic, the staff was courteous and pleasant while keeping customers safe. They had my bike 🚲 ready and waiting for me. Easy and sweet at Sweet Pete’s!
Friendly. Professional. Quick and responsive.
And in the context of COVID-19, I especially appreciated the free delivery.
customer service, and sales representative not professional at communicating. thank you
Amazing job guys, great service especially in times we live in.
Thanks a lot for delivering my bike!
Great service.
efficient and helpful - made it easy!
Quality products, professional and pleasant service