based on 7048 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I went to the store for a pick up on a beautiful Sunday afternoon. There was a line-up with at least five people in front of me. I thought that their service was quick since I only waited for what felt like 15-20 minutes. I bought a bike at 25% off. When I received it, I saw some minor scratches on the top tube of the frame, and I thought the colour was off. I should have expected that the colours shown online can't be fully trusted. And in reasoning myself out for my mild disappointment on the scratch, I told myself that I bought it on sale, I am going to get it scratched anyways, and there was no point in making a big fuss about it because I also wanted to be in and out of the store. Overall, I was happy with the purchase and the service.
My sales rep, who will remain anonymous, was rude and dismissive. I understand the pandemic is making everyone's job difficult, and that staff are under a lot of stress, but my experience at Sweet Pete's was unpleasant, especially when compared to some other bike shops I know.
Well I order tape on the order and u guys installed a different tape, still pretty similar. But would have been nice if u guys didn't charge me for the wrong tape installed
Absolutely satisfied with my hybrid bike, amazing on distance and comfort
So quick about getting my bike back, contact was great, people I interacted with were so friendly and helpful. Recommend to anyone, and will take my own bike back without question
I like the wide range and selection of bikes and accessories, the thoughtful, and knowledgeable support and accommodating service.
Friendly and efficient!
Pete came to our house to change my daughter's pedals after a small mix-up at the store. Bought three helmets there this season. Would definitely recommend.
Good service overall. Business is much different now than before the pandemic. Overall it’s been very good. Thanks
My bicycle shopping experience at Sweet Pete’s was extremely easy and pleasant. I initially spoke to Brent over email whom I met when I came in store as well. Due to the long line outside, I did not expect him to spend too much time speaking to me, and I understood this, keeping my questions short and trying not to be a burden to him and the other staff. However he was very happy to speak to me and help me out with my questions. He didn’t rush me because of the line outside, and took his time with me and asked me for my name and introduced himself which I found extremely admirable as a customer.
Well, I ended up purchasing a bike here and I definitely will recommend this store to friends and family.
Thank you Sweet Pete’s Bike Shop for all your help and kindness throughout the pandemic and busy bicycle season! Stay safe and see you soon!
Enthusiasm for biking, and also perfectly happy to help serious and more casual cyclists alike.
I bought a bike seat from you guys for $45. dont remember the brand but so far ive enjoyed it.
Sweet Pete's made buying a bicycle during a pandemic easy. They also helped me find a bike helmet and gave me a discounted prices when they one that I wanted wasn't in. Thanks so much for your help!
Service has been extremely helpful and quick responses.
I ordered a bike online in the midst of Covid-19. The bike I ordered wasn't available but one of the sales associates found another bike and took the time to explain the similarities and differences between the Kona bike (the original bike I ordered) and the Giant (which I bought).
He was really enthusiastic, friendly and knowledgeable.
I picked up the bike a week later. The employees seemed stressed. They were brusque, but they were also dealing with dozens of people who were unhappy about Covid-19 restrictions on crowds, etc. They guy I dealt with was still very professional and helpful.
I'm happy with the bike and would recommend Sweet Pete's.
Quick and easy on line ordering. Pickup was easy staff were great. Great customer experience.
Not much! Tough to run a business during a pandemic. Getting served outside and then inside the store was all a straightforward process...
As with all businesses, must be tough to keep your online inventory up-to-date but you had the bike I wanted! Small miracle at the moment.
All the best for the months ahead!
Easy online ordering, order arrived quickly, curbside pickup was friendly and efficient. Thank you!
Overall great customer service. Prompt and friendly responses as well as quick turnaround on repairs and very reasonable prices overall. Would definitely recommend.
I liked the convenience of being able to order online for in store pickup. Even though I had 2 separate orders, everything was well organized and waiting for me to pick it up.
I ordered bike lube and it took 6 days before I could pick it up. Not the biggest deal in the world but it I would recommend to try and make it easier to find products that are already in the shop. I would have ordered whatever was available in the shop to avoid waiting.
Not a big deal, but you wanted the feedback. Thanks!!
Fast and efficient!
Knowledgeable staff
Extra effort by Emma to arrange for bike service at incredibly busy time. Great service staff - took time to explain. Came back with reduced cost because work required was less than expected.
Knowledgeable staff, quick response and service.
Good Service
Adam was a great help. Process was easy in this time of pandemic. good product choices
I was looking for a pair of shoes and your store had the right ones. I was a little skeptical of ordering on line as I wanted them as soon as possible. The order was filled in an hour or so and and when I showed up to pick them up you also had in stock the pedals I was looking for, saved me a trip across town to a store I don’t like dealing with so I was extremely happy!
The staff was friendly and explained the return policy and I felt comfortable that if there was an issue the return would be as easily completed as the purchase.
Chatted with the person who served me about an issue I had with my brakes and he provided me with a break spacer that I needed for when I remove the wheel.
I just purchased a new bike and trying to source the accessories is difficult and usually leads to running all over town but sweet Pete’s has a great stock. I don’t look for obscure parts I tend to read reviews and then purchase popular items but many LBS don’t even stock these items. As an example I purchase the Giro
Privateer lace and most stores don’t stock it in Toronto or the GTA.
I wasn’t so sure about this Sweet Pete character but now I’m sold. My only suggestion would be to try and provide a timeline online for how long it takes to fulfil orders. For myself I’m always sceptical of ordering for in store pickup because I’m not sure how long it is going to take. MEC has 2 to 17 days as guidance on their site which is of no use. I’m not going to order something that may take 17 days but if you let customers know an in stock item can usually be fulfilled in 24 hours it will provide more assurances to customers and likely increase business.
Thanks so much!
Guy in store was rather rude, rolling his eyes to the sky. Unhelpful. Taking my business elsewhere.
Amazing and fast! Great staff!