based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for the quick repair of my Scott s10, the gear shifting is back to its usual self. Appreciated you looking at the bike for a quick repair during your busy season and with the pandemic going on.
Communication was great, price was great, everything went very smooth, staff is friendly and knowledgeable and more important transparent with their information and ready and willing to help out.
Nice service, quick, professional and customer support good.
Great service! Brent was very helpful and nice via email and walked me through some decisions!
Quick turnaround, personalized service, good selection.
The bicycle repair service was excellent. The work was done properly and on time. Communication by email was very good.
Very friendly staff. Very profesional service
Great response over email. Reasonable wait times. Knowledgeable staff. Also very impressed with COVID-19 procedures - 1 customer inside at a time, sanitizing pay terminal, distanced staff from customers (although staff could distance from one another a bit better), roped off entryway in store, etc.
Really helpful service, trustworthy and fast. Emma was especially helpful with my bike service, really approachable and kind, I often find mechanics to be rude and full of an attitude of " I know everything about bikes and you know nothing". Emma was exactly the opposite of this helpful and kind. Owen and Brent were very helpful getting my bike in and out under weird pandemic times. Give your staff a raise they are doing really great work!
I am enjoying my new bike and the service was very efficient. The employees were friendly and helpful.
Got a new Kona Dew yesterday and it's fantastic so far. Great customer service
Great convenience during covid-19. Also the price was much better than anyone else in the GTA.
Order was packaged and delivered ahead of scheduled delivery.... much appreciated...
Quick and responsive!
Staff are super helpful and knowledgeable. Shawn was great helps wit crash replacement and John in Ecom was always back with quick reply on my orders .
Quick, efficient easy process considering the pandemic.
Wide selection available. Decent prices
Great selection and excellent service.
High quality! Friendly service
Friendly fast service, good pricing , overall ease of going business
Not disappointed at all. Ordered pedals and socks, and they arrived just fine. Got good prices on what I ordered. But normally I can't afford the prices at SP and use some of the big online UK shops. I feel crappy about that, but parts are so much cheaper onlne. But I spend a lot at my LBS on shop services. And I would only buy a bike in Canada. Anyway, all I'm saying is I use online parts shopping only when stuff is pretty steeply discounted.
I had called to ask for advice on a certain bike and got good information. I subsequently purchased the bike online three days later at a great price on 2019 clearance. I picked up the bike at the agreed day/time and all was ready and as per spec. Great service and price. The covid policy of was person in the store at the front table was great to see. Well done!!!
This was the biggest purchase of my life and I felt like just a number. Not what I expected from a bike shop that is supposed to be the best one in the city. I get that you're busy because of COVID but to rush me out with out even setting up my seat with the gears not functioning properly is not a great feeling. In addition to that I had to hunt you down for a confirmation of purchase and then there was an issue picking it and not having my ID or visa when no where did it state I needed those thing for pick up. The bike, helmet and lock are all in great condition and I'm impressed you were able to stick to the date you had mentioned in our email. I hate to be nit picky as I also work in customer service, but I do want to provide honest feedback to help you think about where improvements can be made.
I'm sure given another situation things would be different, but you're making hand over fist money right now in a time business are struggling which left me thinking there must a better way of doing things.
Friendly and attentive service, even during the strange context that is COVID-19.
The kid's bike trade-up program made it really appealing to buy a better quality bike for my daughter. Then the amazing follow-up service after I'd ordered made me feel like a valued customer.
Fantastic online shopping experience. Item shipped quickly and accurately. For comparison I ordered some other items (not in stock at Sweet Pete's) on the same day I placed this order. The other shop hasnt even taken the funds yet. Will definitely order from Sweet Pete's again
the service was outstanding! I felt safe picking up our new bike and the reception from the staff was so warm and positive. Not surprising as the service is always great!
Thank you for our new bike!
Quick, helpful, and friendly.
Thanks :)
Great prices and excellent service
Great bike and great service!