based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I still have not received my parcel four days after when it was supposed to arrive
Pete is basically a Golden God.
The Golden God lineup goes as follows:
1. First name removed From Henderson
2. Jerry Garcia
3. Mike Trout
4. Sandy Koufax
5. Pete aka Sweet Pete
6. Jack Black
7. DeNiro
8. The Entire cast of CannonBall Run
9. Colonel Saunders
10. László Bodrogi
Great!
friendly, went out of your way to help me, informative,
Great service under our current conditions. Frankly, better than your competitors. Very knowledgeable and friendly staff!
My bike is a joy so far. However, I need a lot of
saddle time to break the bike and my butt in (haven’t seriously cycled in over 10 years). Look forward to bringing my bike back for a proper fitting in a month+/-. Still need a few accessories too.
Great sales, product selection and shipping. Thank you
Nothing stood out along the way
After some research & recommendation from cycling fanatics I chose a giant product. Sweet Pete’s was the only shop that had had the bike in stock.Pete was very helpful in answering my questions & arranging the purchase & pickup.Everything went smoothly. I’m very pleased with the bike & thankful that it all went so well.
great website
Excellent customer service when ordering and picking up my daughters bike. John was very accommodating when there was an error and made a great effort to help resolve the issue.
Very speedy pickup of my online purchase. Very pleased with the product. Appreciate the social distancing rules at the store.
Friendly professional service. Top level products.
I already do recomend you guys, all things mtb. But you're also one of the most well stocked shops in the city. Thanks for all the hard work
Fair pricing and great selection
Great service, good selection, friendly staff, excellent location(s)
People are great. The free delivery and 30 day trial during lockdown is much appreciative. Having the actual "Pete" deliver was a nice touch! Ha ha. Have zipped around a bit. Love the new bike. Thanks team. Will be ordering a few accessories soon.
Excellent customer service, they had my bike on time and even with pedals installed
You guys always give honest opinions and never up-selling anything (unless it’s a safety issue)
It’s also great that you keep our history so there isn’t any confusion as to what was done previously
Turnaround times for installing new parts was over a month so we declined and performed installation ourselves. Staff were helpful and order was completed quickly.
Knowledgeable, competent and generally friendly service.
Honest great quality work. They care about thier customers and it shows. I've been to other replaces who do repairs in the city and they are the most consistent. I've yet to have an issue post tune up or repair. Any time I've left to try out another bike shop I've regretted it. Sweet Pete's is number 1 in Toronto hands down.
Easy web layout and pickup procedure!
Good selection, fast and friendly service. You guys are great!
purchased bike at 52 cm for instore pickup, order was cancelled 7 days later later because that size was not actually in stock even though website stated 6 in stock when I purchased it and my money was taken.
Nothing wrong with the person who notified me of this issue, I'm just unhappy that I sold my old bike to compensate for the cost of the new one that I never got. Now I'm bike-less and I'll have to call my bank to get my money put back in my checking account once I receive the refund.
Trusted service and advice.
Nothing much your service is ok
Friendly, knowledgeable, and timely service
Most considerate and thoughtful bike transaction I’ve ever had!
The service is impeccable! Sweet Petes is the best bicycle shop in Toronto and they always do their best to make every customer feel special
Local. Good prices. Can shop online.