based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You guys are great. Polite, ready to help, and Great prices and a deep inventory.
Responded quickly, and was friendly! I'm happy with the quality of my purchase.
Service was helpful. The gentleman at the counter took extra time to look in the back for a part for my daughter’s broken bike brakes. Thanks for that, we got her bike up and running in no time.
Good website, it's clear what you have and what you don't, and you have all the details I need to make a decision (like tire specs). +Great people!
I just wanted to drop you a quick note of thanks and appreciation for the incredible service you all provided to me. From the quick response to my first email, speedy installment of the cassette by Ian and then Rob going above and beyond to make adjustments to the set up for me out on the sidewalk, it’s been amazing. Even in normal times this would be exceptional service!
I've purchased a bike at your shop before as well, and I find the staff treat customers respectively, no matter what the customer's level of knowledge or experience is. Some bike shops treat you dismissively if you aren't riding 500km / week with a club
Very quick and efficient process. Very satisfied customer! Thank you!
The training wheels we received were excellent quality. The only problem was that they did not fit accurately to the bike we needed to attach them to so we had to MacGyver more holes in each of the attachments. Otherwise, we were very pleased that the quality of product suited our unique needs with a special needs child. Thank you.
Great selection and fast online fulfillment. Even during Covid-19. Thanks Sweet Pete’s.
Internet search for Bern helmets.
Responsive service!
Very fast delivery, thank you. I would have preferred a cheaper, slower shipping option. $15 for shipping to small Avid X0 Trail Pad Spreader Tools from Toronto to Ottawa is expensive.
Regards,
The bicycle was set up almost perfectly. Needed the seat back a centimetre. I went for my first ride yesterday, 45 km on gravel trails. The bike behaved perfectly. The 35 mm tires were the right choice. Between the tires and frame the absorption of the gravel was first rate. I would recommend the Trek ALR 5 without hesitation.
I love the setup during pandemic (purchase online and wait for email to pick up at store curbside). For new bike purschase, I feel it needs a different line to allow more time for store reps to explain about the new bike, ride test and do any adjustment as needed before leaving the store
Quick response, informative, helpful to solve a need.
We had great service from everyone we worked with at Sweet Pete's. In these unusual times, we were able to communicate via email, get really great advice from the staff on what to get and pick up safely and we are thrilled with our new bikes and love that we have this great shop in our neighbourhood!
Great service & professional staff
Had inventory. Shipped within a reasonable timeframe given the situation.
Great selection of parts, and faster (free!) delivery across Canada than some local shops here out in Western Canada. Awesome job!
Friendly service!
No branches in northyork or any other areas except Toronto.
Fast, friendly service. Good selection.
Thank you for being open during this difficult time and for taking necessary safety mesaures.
it is great experiences with you guys. thanks
Clearer communications on your website regarding new bicycle pickup during COVID.
Be mindful to your customers. Please wear masks.
Friendly and helpful staff that were also bikers.
Excellent quality and service
Ordered a bike online, recommended by Brent. Great bike and great service. I wasn't sure the bike was a good fit physically once I got it- but Brent recommended on a new stem, said I could still return the bike if it didn't feel good. Turned out great. The 30 day return is great, especially when you can't test bikes out in advance.
Rob dropping the bike was helpful at adjusting the seat when it arrived.
Honest.
Ships from Canada
Wide selection
Price not to high
Free shipping on orders over 100$